Growth is what every organization strives to achieve. However, in the case of Girl Scouts Heart of Central California (GSHCC), that success became too much for its one IT staff member to handle. The increased workload lead to:
The GSHCC originally outsourced IT to a local provider. Since it was purely break/fix maintenance charged at an hourly rate, it was hard to get a consistent handle on what their IT support costs would be. Plus, that model essentially kept the GSHCC reacting to problems — instead of working to prevent future issues.
Since we already had a decades-long relationship providing copier equipment to the GSHCC, they asked us to submit a solution proposal. Our proactive managed IT services plan — complete with fixed costs — excited the executive team and directors, and they selected us as their partner.
Going forward, we’re working with them to continually make their workflows more efficient. For example, camp attendees will now fill out forms online instead of using paper. This helps families save time, and allows GSHCC to process and manage that information more efficiently.
With network speeds, uptime, response to service calls and document workflow all working much more efficiently, GSHCC now spends less time thinking about IT and information issues and puts more towards where it matters — their girls.