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RICOH Service Advantage

Professional technical services for OEMs, planning, and service lifecycle management for an improved customer experience.

Accelerate and control growth at scale

Technology lifecycle services

Focus on what you do best as a manufacturing OEM – innovation. We can supply the customer service and support infrastructure.

Transformation & Adoption

Customer and employee training and support for new technology rollouts.

  • Curriculum and content development

  • Technician training

  • Customer training

  • End-user training programs

Plan & Design

Comprehensive service program planning, from lifecycle management to training.

  • Technology consulting

  • Site inspection

  • Lifecycle assessment

  • Equipment financing


Physical configuration of devices prior to deployment.

  • Preflight readiness

  • End-user training

  • Onsite equipment configuration

  • Shipping and delivery

Deploy & Implement

Operational deployment of devices, from logistics to installation to training.

  • Installation

  • Implementation

  • Migration services

  • End-user training programs

Support & Maintenance

Ongoing support by call center, onsite service, and preventative maintenance.

  • Break-fix, onsite services (field service)

  • White glove service SLAs

  • Onsite technicians

  • Remote help desk services

Manage & Control

Fully managed services of deployed devices with defined update planning.

  • Call avoidance services

  • Periodic maintenance

  • "Voice of customer" analytics

  • Ongoing reporting and planning

Retire & Reclaim

Updates, retrofits, or replacement of devices in the field or devices scheduled for retirement.

  • Depot repair service

  • De-installation service

  • Recycling of materials (devices)

Evergreen Practices

Extend the usable life of devices in the field for end-to-end quality and protection of the manufacturer brand.

  • Manage, control, reduce replacement costs

  • Maintain high customer satisfaction through service

  • Evolve technology lifecycle practices

Why choose a 3rd party lifecycle support partner

Competitive advantage

Whether you are already a global leader, retailer, private equity, or an emerging technology company, you can leverage our existing global infrastructure to your competitive advantage. As our team focuses on support, you can dedicate your time and resources to creating and evolving great products.

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Proven technology lifecycle services experience

  • Integrity: Ricoh is a trusted service brand, face-to-face with customers in approximately 200 countries and territories.

  • A robust support infrastructure: Our technicians are capable of servicing automated technologies such as intelligent dispensing, currency management, robotics, 3D printers, medical equipment, kiosks, and more.  

  • Coverage and capacity: With over 10,000 highly trained services delivery professionals located in the U.S., we can provide expertise and support tailored to your business needs.

  • Capability: We provide service to more than 1 million+ devices with technicians who have advanced certifications, including A+, Net+, MCSE, Security+, Mobility+, ITIL, CompTia, and experience in a variety of industry environments, and technologies.

  • A proven technology partner: Leverage our experience to find new strategic opportunities and value-added programs to deliver an exceptional customer experience.

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Increased customer satisfaction

We are committed to offering a true and consistent, full lifecycle support to all your customers. Ensuring that your customers will always be supported with training, education, deployment, service, maintenance, and replacement for the full lifecycle of your equipment and technology.

Achieve your profitability targets, execute your current plan, or create a new market expansion strategy with a fully aligned partner committed to helping you reach your destination faster. 

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What we service

Asset management

Intelligent dispensing, vending, smart lockers, and more.

View asset management services

Currency management

Smart safes, coin counters, cash recyclers, and more.

View currency management services

Medical technology

Automated disinfection systems, mobile technology carts, and a lot more.

View med tech services

Retail technology

Self-checkout, POS, BOPiS lockers, kiosks, and more.

View retail technology services

Automation & Robotics

AMRs, AGVs, robotic arms, cobots, and more.

View robotics services

Additive manufacturing

3D printers and scanners, computers, and all things additive manufacturing.

View additive manufacturing services

Ready to get started?