Additional Support

Meter Reads

Learn how to read and submit your device’s meter.

Pay Your Invoice
Pay Your Invoice

Pay Your Invoice

Register & use online bill pay; find answers to questions

Ricoh Portal
Ricoh Portal

Ricoh Portal

Access Ricoh specific support portals.

Knowledge Base

Find answers to your questions about Ricoh devices and related third-party products by searching our online database anytime.

Ricoh Knowledge Base

Maintenance Services

Read about our standard and custom maintenance offerings — and the experienced, certified people who deliver them.

View the services

Schedule Services

Schedule and track service requests online through your MYRICOH account.

MYRICOH Service Requests

Safety Data Sheets

Search this site by product category and product name to find safety data sheets for North America.


Commercial & Industrial Printing Support

Commercial & Industrial Printing Support: 877-318-8968

Infoprint Support & Supplies: 888-426-7746

In situ shot of a CIP printer from Ricoh

Contact Ricoh Canada

Customer Services

Toll Free: 1.888.742.6417
Phone:     905.795.9659
Fax:          905.795.6926

Technical Support

Technical Support (24x7): 1.800.263.0815

Production Print Support Centre 

*Note: For customers calling from Canada, once you have reached a PPSC technical specialist, please first specify the city and country you are calling from. PPSC support is not available in French.

Toll Free: 1.800.267.9469

Place a service call

*For CIBC customers placing Service Calls please call 1.800.565.8585

Product Support

Phone: 1-800-263-0815

For customer support in the following Solutions/Services, please contact the Ricoh Canada Application Support Desk:

  • Laserfiche On Premise  (SaaS & PaaS)

  • EzeScan

  • Interactive White Board 

  • Advanced Videxio Live, (Licensing and Customer account creation)

  • Ricoh Expense Management (REX) 

  • Unified Communication (Licensing)

  • RCloud Backup (Service End-of-Life, Application Sunsetting)


For all other solutions/services support, please contact the Ricoh USA Solution Support Desk:

1-888-424-1573, select option #3 then option #2