Colleagues working on a tablet

RICOH Service Advantage

Professional technical services for OEMs, planning, and service lifecycle management for an improved customer experience.

Enjoy accelerated and controlled growth at scale

Expand your markets, service consistency, and customer satisfaction with a partnership that delivers a clear path to accelerated and controlled growth at scale, providing optimal brand and product experiences.

RICOH Service Advantage is a lifecycle management solution for original equipment manufacturers (OEMs) of electronic technologies and retailers implementing automated technologies. As one of the largest global service delivery organizations, we utilize our expertise and customer centric approach to design service maintenance programs for high-quality automated equipment resulting in increased efficiency, reduced costs, and improved production workflows for our partners and their end-users.

Expert OEM technical services for a wide range of devices

You can focus on what you do best as a manufacturing OEM – innovation, as we provide the customer service and support infrastructure you need so you can expand your business with confidence.

Plan for success with technology lifecycle services

technology circle icons

A trusted partner for lifecycle support

Whether you are already a global leader, retailer, private equity, or an emerging technology company, you can leverage our existing global infrastructure to your competitive advantage. As our team focuses on support, you can dedicate your time and resources to creating and evolving great products.

As your Service Advantage partner, we offer you:

  • Integrity: Ricoh is a trusted service brand, face-to-face with customers in approximately 200 countries and territories.

  • A robust support infrastructure: Our technicians are capable of servicing automated technologies such as intelligent dispensing, currency management, robotics, 3D printers, medical equipment, kiosks, and more.  

  • Coverage and capacity: With over 10,000 highly trained services delivery professionals located in the U.S., we can provide expertise and support tailored to your business needs.

  • Capability: We provide service to more than 1 million+ devices with technicians who have advanced certifications, including A+, Net+, MCSE, Security+, Mobility+, ITIL, CompTia, and experience in a variety of industry environments, and technologies.

  • A proven technology partner: Leverage our experience to find new strategic opportunities and value-added programs to deliver an exceptional customer experience.

Increase customer satisfaction

men working