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RICOH Service Advantage
Looking for a competitive advantage? Leverage our existing global infrastructure.
Business is booming and you're ready to grow your company and expand into new markets, but you're concerned about the growing pains of business expansion. You don't just need great product innovation; you need the resources to deliver exceptional service and support for those products. This is why we offer Service Advantage — Powered by Ricoh. It allows organizations like yours to leverage our resources to deliver exceptional service to your customers, without the upfront capital costs required to expand your own service network.
Increase your productivity, profitability and customer satisfaction
Free your employees to focus on innovation and outcomes.
In today's new world of work, the last thing you want to do is provide poor customer service. But when your employees' time is stretched too thin because of the number of projects they support, there is no way to proactively identify problems. What's more, employees are often expected to fix issues on their own even if they are not trained to do so — causing an unnecessary loss of productivity.
Instead, partner with us and gain access to our more than 80 years of professional field services experience. Through Service Advantage, you can leverage our expertly trained, professional staff and gain access to a wide variety of services — including distribution, training, consulting, design, installation, maintenance and infrastructure support. The opportunities are unlimited. Service Advantage allows us to both compliment and empower your existing capabilities.
Save time and expand your resources
You innovate, we execute.
It takes growing companies time, resources and ultimately investments to set up distribution or support infrastructures in new markets. Hiring trained technical staff and maintaining their skill levels is costly to an organization. Avoid these unnecessary up front expenditures by letting us do the work for you.
With Service Advantage, you benefit from:
- 25,000 trained service professionals around the globe.
- A shorter path to profit.
- Entering new markets without the large capital expense.
Experience quick and effective expansion
Our knowledge and distribution can streamline your approach to new markets.
In order to effectively expand into new markets, you need to transfer information in multiple languages across multiple locations while adhering to new compliance and localized governance requirements.
Count on us to help you navigate these emerging markets. We have a global network that extends into more than 194 countries and territories around the world. Wherever you need to go, we're familiar with the local languages and customs. Our 25,000+ services focused resources – including over 1,000 service delivery resources in Canada – must all complete a mandatory number of training hours each year.
Consume pieces, parts or our whole delivery model
You pick and choose what works best for you.
Need help with just the maintenance of your products and not the distribution? Not a problem. Service Advantage isn't an all or nothing service offering. Instead, we work to fill the gaps in your product life cycle management and support program execution, picking up the pieces where you need the help.
You don't have to forge new partnerships and endeavor the unknown. Our skilled technicians will step in as needed to solve your most difficult challenges. With a variety of advanced certifications including A+, Net+, MCSE and Mobility+, we're the right people for the job.
See more on our solutions
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Press Release
Ricoh launches Service Advantage to help businesses grow, drive new revenues and deliver consistent customer experiences.
Read the press release
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Business Process Consulting
Count on a proven partner to help you improve processes, meet compliance needs, ensure effective change management and more.
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Interested in going green?
See why ENERGY STAR Canada named us 2019 ENERGY STAR® Canada Manufacturer of the Year Award for Electronics.
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