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Support & Downloads

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Downloads and Support

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How to install drivers

All Alerts & Security Vulnerabilities - includes Printer Security Program issued to address potential vulnerabilities in some of Ricoh’s printer/PC fax drivers
End of support of Windows 7 software included on Ricoh products and services

Remotely monitor and manage your printer fleet in real time with @Remote, a web-based tool that also automates your toner orders and meter reads.
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  • Knowledge Base

    Find answers to your questions about Ricoh devices and related third-party products by searching our online database anytime.     

    Ricoh Knowledge Base

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  • Safety Data Sheets

    Search this site by product category and product name to find safety data sheets for North America.

    SDS

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Close up of hands typing on a laptop Pay Your Invoice Learn how to register for and use online bill payment.
Young man using laptop computer. Ricoh Portal Access Ricoh specific support portals.
Female office clerk looking at printed documents. Meter Reads Learn how to read and submit your device’s meter.
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Ricoh MP 402SPF Ricoh developer support Discover the tools, tech support and resources we offer to independent software vendors to help you integrate your products with our printers and multifunction printers (MFPs).
Operating printer. Production print support Obtain drivers and other downloadable information at this location for Ricoh's wide format and production printing equipment.
Ricoh MP 2554 Warranty registration Register your warranty for Ricoh's projectors and small black-and-white and color printers on this page.
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  • Maintenance Services

    Read about our standard and custom maintenance offerings — and the experienced, certified people who deliver them.

    Learn more about Maintenance Services

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  • Schedule Services

    Schedule and track service requests online through your MYRICOH account.

    MYRICOH Service Requests

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MP W8140 in Office Environment – Right Angle

Commercial & Industrial Printing Support

Commercial & Industrial Printing Support: 877-318-8968

 

Infoprint Support & Supplies: 888-426-7746

 

Software Support Handbook

 

Find supplies, drivers and manuals for our workgroup and industrial printers.

 

Important Note: Please read Software License Agreement before proceeding with any downloads.

 

 

 

Contact Ricoh Canada

 

Contact Ricoh Canada

Customer Services

Toll Free: 1.888.742.6417
                1.888.RICOH.1ST
Phone:     905.795.9659
Fax:          905.795.6926

Technical Support

Technical Support (24x7): 1.800.263.0815

Production Print Support Centre 
Tel:1-800-RICOH-PP
      1-800-742-6477

*Note: For customers calling from Canada, once you have reached a PPSC technical specialist, please first specify the city and country you are calling from. PPSC support is not available in French.

Service/Dispatch
Toll Free: 1.800.267.9469

Place a service call

*For CIBC customers placing Service Calls please call 1.800.565.8585

Product Support

Phone: 1-800-263-0815

 

Printer Drivers for Mac OS X v10.6

DeviceOption Utility for MetaFrame

For customer support in the following Solutions/Services, please contact the Ricoh Canada Application Support Desk:
 
  • Laserfiche On Premise  (SaaS & PaaS)
  • EzeScan
  • Interactive White Board 
  • Advanced Videxio Live, (Licensing and Customer account creation)
  • Ricoh Expense Management (REX) 
  • Unified Communication (Licensing)
  • RCloud Backup (Service End-of-Life, Application Sunsetting)
1-800-693-2779 
 
For all other solutions/services support, please contact the Ricoh USA Solution Support Desk:
 
1-888-424-1573, select option #3 then option #2