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Notice on CPU Vulnerabilities - Meltdown and Spectre 

 

Ricoh is aware of the news regarding two security vulnerabilities, called "Spectre" and "Meltdown", which were publically disclosed on January 3rd, 2018. Both highlight the potential to extract information from a CPU cache by exploiting certain CPU hardware implementation mechanisms.

The security and integrity of our customers' data and devices remains of utmost importance to Ricoh. We are currently investigating to confirm whether any of our devices include and/or are affected by these vulnerabilities.

 With this vulnerability there is the potential to extract information from a CPU cache by exploiting certain CPU implementation mechanisms. For this, malicious code would need to be executed on the device. 

  • Our Ricoh MFP/LPs only allow installation of programs which have been digitally signed by Ricoh. This means it is not possible for a malicious program exploiting this vulnerability to be installed on the device.
  • We are not aware of any data or security breaches to any of our customers at this time.
 
Our technology and security experts continue to work closely with other hardware and operating system vendors to develop an industry-wide approach to resolve this issue promptly and constructively.
 
As more information becomes available we will provide updates to this web page.
 

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Remotely monitor and manage your printer fleet in real time with @Remote, a web-based tool that also automates your toner orders and meter reads.
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Contact Ricoh Canada

 

Contact Ricoh Canada

 

Customer Services

Toll Free: 1.888.742.6417
                1.888.RICOH.1ST
Phone:     905.795.9659
Fax:          905.795.6926

Technical Support

Technical Support (24x7): 1.800.263.0815

Production Print Support Centre 
Tel:1-800-RICOH-PP
      1-800-742-6477

*Note: For customers calling from Canada, once you have reached a PPSC technical specialist, please first specify the city and country you are calling from. PPSC support is not available in French.

Service/Dispatch
Toll Free: 1.800.267.9469

Place a service call

*For CIBC customers placing Service Calls please call 1.800.565.8585

Product Support

Phone: 1-800-263-0815

 

 
 
For customer support in the following Solutions/Services, please contact the Ricoh Canada Application Support Desk:
 
  • Laserfiche On Premise  (SaaS & PaaS)
  • EzeScan
  • Interactive White Board 
  • Advanced Videxio Live, (Licensing and Customer account creation)
  • Ricoh Expense Management (REX) 
  • Unified Communication (Licensing)
  • RCloud Backup (Service End-of-Life, Application Sunsetting)
1-800-693-2779 
 
For all other solutions/services support, please contact the Ricoh USA Solution Support Desk:
 
1-888-424-1573, select option #3 then option #2
 
 

InfoPrint Workgroup and Industrial Printers

Find supplies, drivers and manuals for our workgroup and industrial printers.

 

 

 

 

Important Note: Please read Software License Agreement before proceeding with any downloads.