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Case Study: Philadelphia Eagles

Taking information management practices from good to great 

Logo of the Philadelphia Eagles




Presentator using a Ricoh whiteboard unit

It's a race each week before game day to get the right information to the people who need it: coaches, players, staff, fans, ticket holders and corporate sponsors. But the state of the Philadelphia Eagles' print environment didn't make this easy. They had numerous issues, including:

  • Unreliable print devices that caused excessive downtime.
  • High cost and time involved with outsourcing color printing.
  • No print controls.
  • Lack of secure printing.
  • Undependable service and long wait times for new parts.
  • A need to further reduce their carbon footprint.

The Eagles gave us an opportunity to provide recommendations. The stakes were high, but we knew we could help.


"Our partnership with Ricoh is everything you would want, but seldom find."

John Pawling
Vice President of Information Technology 
Philadelphia Eagles 






Device reliability and service were the top priorities because when devices were down, critical timelines were thrown off. 


The first thing we did was implement our Managed Print Services so we could make sure the right devices were in the right locations. We “rightsized” the fleet and installed new MFPs and a color production printer. But the solution involved a lot more, as we also brought in:


  • A dedicated service technician.
  • Remote device management software.
  • Print management software with personal identification number (PIN) authentication capabilities.
  • Waterproof stock used for sideline play cards.
  • Print controls to enforce black-and-white and duplex printing.
  • Interactive whiteboard technology.

About the Philadelphia Eagles

The Philadelphia Eagles made their debut in 1933 when the country was edging out of the Great Depression. The symbol of Franklin D. Roosevelt’s New Deal program, the eagle, seemed like a good fit for a new, hopeful NFL team that has since won three NFL Championships and played in two Super Bowls. 


Due to overwhelming success, we are now an official partner of the Philadelphia Eagles. With the right processes, devices and services in place, the Eagles can now prepare for game days knowing they can manage and share information with confidence, thanks to:

  • High device reliability with RICOH @Remote, which automates meter reads and supply alerts — minimizing downtime and accelerating service requests.
  • Expert, reliable service when an occasional problem with a device occurs.
  • Improved document security with user authentication, which tracks who is printing what on which devices.
  • Waterproof play cards that don't tear or run, regardless of weather conditions. And there’s no need for lamination.
  • Support for environmental sustainability with print controls that reduce excess printouts and abandoned jobs, conserving resources.
  • Reduced costs by printing marketing materials and play cards in-house, as well as decreased paper and toner usage.
  • A Ricoh interactive whiteboard used to annotate video and images during the Eagles Post-Game Show. Coaches also use this technology to mark up game footage in real time and securely share with players.

More innovation is on the horizon. The Eagles plan to explore other ways make information work even better, such as Business Process Services and workflow automation.

"We are proud to partner with Ricoh. Their dedication to getting information where it needs to be, when it needs to be there, and in the form it's needed, has been a major asset to our business and team," said Ari Reitman, Senior Vice President of Business for the Eagles.