For over 20 years, the La Grange Park, IL location of Alphagraphics built a loyal customer base on providing timely, reliable service.
However, numerous service issues with their production printer threatened that reputation. Dealing with their vendor's cumbersome repair process took team members away from client consulting and other revenue-generating tasks. Also, colour inconsistencies and the printer’s slow speed cut deeply into the profitability of many print jobs.
Although we didn’t have a pre-existing relationship with Alphagraphics, Ricoh reps periodically checked in. When the lease on their equipment was set to expire, discussions became more serious about how we could help. After being impressed by what they heard, it was time to see what our equipment could do in person.
What also helped us stand out are our Ricoh Trained Customer Replaceable Units (TCRUs). These allow their technicians to replace drums, rollers and fusing units themselves — saving the client time and money.
Even though it runs nearly 300,000 prints through its production devices every month, the La Grange Park, Illinois franchise of Alphagraphics is more than a print shop. For more than 20 years, the family-run company provided consultation and marketing services to help its customers grow their businesses.
is now printing at a higher quality in less time and for less money —
leading to more jobs moving through the print center and increased
profits. The devices performed so well that:
And when it comes to maintenance, Alphagraphics doesn’t have to contact our service teams often — the devices are durable, and their technicians can perform many of the tasks themselves. We largely just make sure they have the needed replacement parts, such as drums, toner and fusing units, in time to meet regular maintenance cycles. Being more self-sufficient has helped them meet deadlines easier and perform jobs quicker.