Case Study: School District of Philadelphia
For the past 20 years, Ricoh has supported business industry solutions for education in The School District of Philadelphia—forming a strategic alliance that evolves and endures.
About our customer
The School District of Philadelphia includes all school district-operated public schools in Philadelphia. Established in 1818, it’s the largest school district in Pennsylvania and the eighth-largest school district in the nation.
“From day-to-day operations to making big strides in what we can do as an organization, Ricoh has been a true partner in every sense of the word.”
—LaKiesha Stevens
Director, Mailing and Printing Services
The School District of Philadelphia
Challenge
No centralised ordering system
Lost revenue due to outsourcing
Limited capacity to support external jobs
Diverse, dynamic workflow
Ricoh has been supporting printing and mailing services for the School District of Philadelphia for two decades. Throughout the partnership, Ricoh has continually evolved the district’s education business solutions to meet their current needs, whatever they may be. From managing a 1K print fleet to working to expand the capabilities of the Print Shop to handling overflow as an extension of their team, Ricoh works to consistently save the district time, effort, and money.
Solution
“Ricoh has been extremely innovative in offering ways that we can expand our products and services. With Ricoh’s support, there’s no job we can’t handle.”
—Donald Bozeman, Supervisor, Mailing and Printing Services, The School District of Philadelphia
Implemented WebCRD centralized ordering system
Recaptured internal workload
Expanded capacity to support external clients
Dedicated Ricoh resources to support overflow, custom jobs, etc.
Ricoh works in lockstep with the district—assessing its needs and providing robust education business solutions that continually push the organization forward. By implementing a centralized ordering and fulfillment system, both internal and external clients can place orders easily; the Print Shop can manage, print, and ship orders seamlessly; and the management team can accurately monitor metrics, leading to powerful insights and directives. The centralized model and solutions are both scalable and flexible.
Results
Optimised operations with district-wide WebCRD centralized ordering and fulfillment system
Increased overall awareness and capacity of the Print Shop and its capabilities
Saved $10K a year on printing diplomas by printing in-house instead of outsourcing
Fortified partnership to increase goals and revenue
The investment has afforded the district unprecedented opportunity. By outfitting the Print Shop with new and exciting hardware, software, and other business industry solutions for education, the district has all but eliminated outsourcing, recaptured revenue, and is poised to take an even bigger market share in the region.