Intelligent Business Platform

Access information, workflows and processes anywhere, any time

Information is in constant motion. Our portfolio of IBP services puts data to work in meaningful ways so your teams can perform everyday tasks faster and more consistently, connecting employees and customers like never before with always-on Business Process as a Service (BPaaS) solutions.

Transform your data into actionable insights

Up to 80 percent of business data is unstructured.* IBP makes accessing it simpler, helping to more quickly capture data from multiple sources and formats so that you have it when you need it. With IBP, you can reduce infrastructure and development costs, while simplifying the way you work and connect with customers.

Automate tedious manual tasks, replace inefficient, paper-based processes, and minimize errors and delays. The Intelligent Business Platform puts your information to work for you, unlocking the true value of your data — so you can accelerate innovation processes, reduce operating costs, make more informed decisions, and better serve customers.

Explore our IBP services:

Claims Management
Intelligent Delivery Services
Intelligent Capture

Use cloud services to simplify the way you work

Create more agile, more responsive workflows.

IBP is a cloud-based ecosystem of Ricoh services and repeatable workflows, accessible from a highly intuitive user interface. Built on the latest artificial intelligence, natural language processing and machine learning technologies, it’s a single-source portal that helps you deliver immediate, exceptional customer experiences efficiently and economically:

Digitize data-rich workflows to optimize customer experiences
Automate end-to-end manual processes so employees can focus on high-priority tasks
Replace paper-based processes with proven and pre-built workflows

Take advantage of Ricoh's best-in-class technology stack and expertise to automate your business processes
Pay only for the services you want and the capacity you use
Avoid capital investment costs — minimize IT requirements

Add agility, be more responsive

Give employees — and customers — exactly what they need

IBP features an expertly designed user interface so it’s easy for internal users and external audiences to use. In moments, you can provide greater value, faster service and measurably better customer experiences — all it takes is an internet connection:

Connect to a comprehensive library of applications and services and accelerate time to value
Minimize redundancies with a single source for your data
Give mobile users — including healthcare workers, insurance agents and others — fast, easy access to important data from any location at any time

Enable remote workers to connect with partners without compromising network security
Simplify compliance with general and industry-specific privacy regulations
Reduce the costs of managing and storing hard-copy content
Provide selective access to customers, partners and other external audiences to enhance digital collaboration

Find support every step of the way

Ricoh built the Digital Services Center of Excellence to continually improve our IBP cloud-based offerings, so you can be confident you’re always working with the latest tools and technologies. As your needs change and as your enterprise grows digitally, we’ll be investing in continuous IBP improvements to give you instant access to the newest and greatest features.

From consulting to design/development to change management, this dedicated and highly skilled team works to advance your digital transformation and protect your Ricoh IBP services investment.

Build your business intelligence with proven use cases

With IBP, you can subscribe to a library of applications and services that align with your business processes. We offer proven workflows for a wide range of use cases in banking and finance, human resources, insurance, healthcare, manufacturing, sales, supply chain and more. Deploying IBP – a true Business Process as a Service solution – brings consistency and continuity to your operations while you reap the rewards of becoming more informed and more connected with your employees and customers.