inside of ricoh printer

Printer Maintenance Services & Printer Support

Keep uptime high with a service plan that can include maintenance and repair, a TCRU program and other optional services.

Maximize device utilization and protect your investment with a standard or custom maintenance contract that offers onsite or standby coverage, telephone support and flexible payment terms. Plans are available for individual printers or total site management. When problems cannot be resolved remotely, our technicians respond based on your level of coverage:

  • 5/9 next-business-day response plan

  • 7/24 same-day response plan

Save time with experienced, knowledgeable experts

Accept nothing less than a team dedicated to production printing.

Count on our highly trained technicians to get you up and running quickly, whether they are providing repairs or scheduled printer maintenance services. Save even more time with RICOH @Remote, which automates service calls, meter readings and more.

Minimize downtime with a TCRU program

Receive training and step-by-step instructions to assure your proficiency.

A trained customer replaceable units (TCRUs) program allows you to resolve issues quickly by replacing certain parts yourself. With no need to wait for a technician to arrive, you can choose the best time to perform preventive maintenance or repairs.

Go beyond printer maintenance and repair

Engage us to be your one-stop source of supplemental services.

Ask us about equipment installation, relocation or disposal, and other services:

  • Inspection to qualify printers for service

  • OEM and pre/post equipment maintenance

  • Technical training

  • Certified Operator Program for RICOH Pro C7100 and Pro C9100 printers