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On Friday, July 8, 2022, telecommunications giant Rogers experienced a nationwide outage that continues to impact wireless, cable, internet and data centre customers. At Ricoh Canada, this is impacting network access for some of our teammates as well as our RCloud customers. While we continue to monitor the situation closely, we’ve enacted our BCP and are available to support our customers. For service calls, please email us at servicecall@ricoh.ca. For general enquiries we can be reached via our website at ricoh.ca, or by email at ricohcanada@ricoh.ca
When using products impacted by this security issue, Ricoh
strongly advises that customers use SSID (Service Set Identifier) and a password
and avoid using a WPS (Wi-Fi® Protected Setup) connection when establishing a
wireless connection. Please refer to the following steps:
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Models with touch panel |
Models with 4-line LCD panel |
Models with 2-line LCD panel |
Models without LCD panel |
Network
connection by selecting an access point from the network list |
1.
At the home screen,
select “Setting” and “Network Settings.” If there is a password set up,
please enter the administrator password.
|
1.
Press Menu key to
transition to Settings and select “Wi-Fi Setup Wizard” If there is a password
set up, please enter the administrator password.
|
1.
Press Menu key to
transition to Menu and select “Host Interface”, “Network Setup”, “Wi-fi
Config”, and “Setup Wizard”.
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- |
Network connection by direct input of SSID |
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Office Products |
Multifunction Printers/Copiers |
Black & White MFP |
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Color MFP |
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Wide Format MFP |
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Printers |
Color Laser Printers |
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Black & White Laser Printers |
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Gel Jet Printers |
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Handy Printers |
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Printer based MFP |
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FAX |
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Digital Duplicators |
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Projectors |
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Video Conferencing |
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Interactive Whiteboards |
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Remote Communication Gates |
Remote Communication Gate A2 |
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Remote Communication Gate A |
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Remote Communication Gate Type N/L/BN1/BM1 |
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Software & Solutions |
GlobalScan NX |
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Card Authentication Package Series |
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Enhanced Locked Print Series |
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Printer Driver Packager NX |
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Ricoh Smart Integration (RSI) Platform and its applications |
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RICOH Print Management Cloud |
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@Remote Connector NX |
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Device Manager NX Accounting |
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Device Manager NX Lite |
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RICOH Streamline NX V2 |
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RICOH Streamline NX V3 |
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Device Manager NX Pro |
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Device Manager NX Enterprise |
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Common Access Card (CAC) 3.1x, 3.2x |
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Common Access Card (CAC) 4.1x |
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Streamline NX CAC embedded 3.3.2.200s11 |
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Commercial & Industrial Printing |
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Garment Printers |
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Ricoh is aware of the news regarding two security vulnerabilities called "Spectre" and "Meltdown" which were publicly disclosed on January 3, 2018. Both highlight the potential to extract information from a CPU cache by exploiting certain CPU hardware implementation mechanisms.
The security and integrity of our customers' data and devices remains of utmost importance to Ricoh. We are currently investigating to confirm whether any of our devices include and/or are affected by these vulnerabilities.
Our technology and security experts continue to work closely with other hardware and operating system vendors to develop an industry-wide approach to resolve this issue promptly and constructively.
As more information becomes available we will provide updates to this web page.