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Case Study: The City of Brampton

A secure and sustainable print environment.

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The Challenge


The Challenge

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The City of Brampton had a mandate to reduce energy costs and consumption. When conducting a re-examination of their print strategy, the City discovered that they needed to reduce their fleet and conserve resources.

The City also wanted to implement a secure print solution that would protect printed documents to the same degree as electronic files and emails. Their existing system offered no security, as any employee could pick up any print job at any time. 
Lacking a swipe-and-release technology also meant that the current system was wasteful. Printed material was not picked up, resulting in tens of thousands of pieces of paper going straight from the printer into the recycling bin each month.

“The Ricoh team worked well with our staff and IT technicians. They were not like a typical vendor; they were a true partner.”

Prasanna Gunasekera
Senior Manager, Business Services
The City of Brampton






In addition to the quicker process and better rates that Ricoh could offer based on its Vendor of Record status and program with the Ontario Provincial Government, Ricoh met key criteria set out by the city: a deep commitment to environmental sustainability, and the resources and knowledge to establish a secure print environment.


Leveraging Equitrac software, Ricoh Canada deployed a new fleet of printers that provided secure access to printed documents through a follow-you solution.


  • To implement this secure swipe-and-release technology, Ricoh Canada built the new print environment around the same ID cards that employees were already using throughout the entire system, saving time and money by avoiding an unnecessary upgrade. 
  • The Ricoh Canada team supported the city’s IT staff and employees during deployment and training and also worked around the clock to meet the schedule set out by the city.

About The City of Brampton

The City of Brampton is one of Canada’s fastest growing cities, and the ninth largest municipality. Designated by the Province of Ontario as an urban growth area, Brampton’s 500,000 plus residents and 8,000 businesses enjoy a modern, vibrant and diverse city.



Within a month of deployment, the City of Brampton was already witnessing savings across the board. Their fleet had decreased from 300 devices down to 200, providing ongoing savings in energy, hardware and maintenance fees. 

Along with its positive environmental impact, the swipe-and-release technology has  also improved security. Employees are now responsible for their own printed documents.

Equitrac also provides the City with a high degree of intelligence about their print environment, including the number of deleted print jobs and the resultant savings, so that they can make smarter decisions.