President and Chief Executive Officer, Ricoh Canada Inc.
Glenn Laverty serves as President and Chief Executive Officer, Ricoh Canada, Inc. Appointed to the role on January 1, 2008, Glenn is responsible for Ricoh’s entire business in Canada, with duties ranging from providing executive leadership and direction to charting a pathway for Ricoh Canada in the company’s overall evolution centered on delivering an exceptional customer experience. He brings more than 30 years of industry experience to the role, with a strong focus on aligning and positioning Ricoh’s portfolio of hardware, solutions and services that empower digital workplaces to the unique needs of the Canadian market.
A key executive for Ricoh in the Americas, Glenn also serves as Senior Vice President, Strategy Office supporting Ricoh’s strategic partnerships in North America. Most recently, he was Senior Vice President, Marketing for Ricoh in the Americas, where he successfully brought U.S. and Canadian marketing teams together to increase collaboration and continually enhance the customer experience.
Glenn joined Ricoh Canada in 1994 and has held many key leadership positions, such as Vice President, Marketing; General Manager, Ricoh Document Management; and Executive Vice President, Direct Sales Operations. He has led the successful integration of several acquisitions, including IKON Canada, and managed the international responsibilities of Ricoh’s first Services business in Ricoh Document Management. Prior to joining Ricoh, Glenn held management positions with Xerox and also owned a Ricoh dealership.
Beyond Ricoh, Glenn is a recognized Customer Experience leader throughout the industry, having provided the foreword to The Intuitive Customer by Colin Shaw and Ryan Hamilton. He has served and/or serves on numerous boards and committees, including: the Board of Directors of Excellence Canada; the Information Technology Association of Canada (ITAC); and the advisory board of The Learning Partnership. He is a member of the CEO Global Network and gives back to the community, working with the United Way and Covenant House (Toronto).
Glenn has a bachelor’s degree in Economics from the University of Western Ontario.
Vice President, Finance
Ricoh Canada Inc.
Julian Jugmohan was appointed Vice President, Finance for Ricoh Canada in April 2019.
As Ricoh’s executive Finance leader, Julian oversees Financial Planning and Analysis, Sales Compensation; Corporate and Sales Tax; Treasury; Accounting; SOX; Policy Design and Administration. His leadership in risk mitigation and partner management has provided opportunities to contribute to organizational revenue and profit.
Julian’s entrepreneurial roots in Healthcare guided the creation of his own business and provided an invaluable understanding of how all aspects of a business operate. Progressive Finance and Business partnership roles in various industries including Telecom and Hospitality led him to Ricoh in 2011. Julian is a designated CPA and holds a BBA from Schulich School of Business.
Vice President, Services
Ricoh Canada, Inc.
Allan Jackson was appointed Vice President, Services for Ricoh Canada Inc in October 2018.
In this role, Allan leads the diverse Ricoh Services’ teams that enable our customers in their Digital Transformation journey.
As Ricoh helps our customers navigate through the digital evolution of the workplace, the Services business represents a growing component of the overall portfolio. In his role, Allan is responsible for strategy development and oversees daily execution of the growth plan. Focused on business development of practical, yet transformational Services, Allan aims to accelerate Ricoh’s growth as a services-led business.
Allan brings more than 30 years of industry experience to the role; he has been a part of Ricoh Canada’s management team since 2003, when he came on board as the Director of Managed Print Services (MPS). Since joining Ricoh, Allan has significantly expanded his role, and now lends his expertise to the acceleration of Ricoh’s global services-led approach.
Ricoh Canada Inc.
Glen is an accomplished business technology executive with 20+ years leadership experience in the retail, technology and professional services sectors. Responsibilities include establishing and cultivating innovation initiatives, overseeing Ricoh Canada’s Digital Transformation strategy and expanding a world class IT organization to deliver exceptional value to all aspects of the business. Additional responsibilities include strengthening relationships with existing clients and providing thought leadership to the development and creation of new innovative technology solutions in support of Ricoh’s business transformation.
Prior to joining Ricoh in 2011, Glen was Vice President, Information Management at Grand & Toy, an OfficeMax company. He led the IT team to deliver significant process efficiencies in supply chain, sales, retail and back office functions. Additionally, Glen led the development of Canada’s leading B2B e-commerce platform servicing the digital ebusiness needs of a vast spectrum of national and global clients.
Throughout his career as an IT Executive, Glen has held numerous positions of strategic impact, with primary responsibility for all facets of information technology management, including strategy, ERP implementation, data center and infrastructure operations, security, regulatory compliance, outsourcing assessment and systems selection.
Vice President, Legal and General Counsel
Ricoh Canada Inc.
Marc Cotie was appointed Vice
President, Legal and General Counsel for Ricoh Canada in December 2012.
In this role, Marc actively manages all legal services provided to Ricoh Canada and has overall responsibility for the company's legal department. Marc provides leadership in the management of Canadian customer contracts, as well as a wide variety of other commercial matters such as strategic relationships, matters of risk assessment, remedies, compliance and regulatory matters. Marc has also played a leadership role in the company's activities in connection with strategic acquisitions and reorganisations.
Marc has been with Ricoh Canada since 2010.
Previously Marc had gained over 10 years' experience in the legal field, starting with Baker & McKenzie's Toronto office, then at Sony of Canada Ltd.
Marc holds Common Law and Civil Law degrees, as well as an undergraduate degree, from McGill University and is a member of the Ontario Bar.
Vice President, Services Delivery
Ricoh Canada Inc.
As Vice President, Managed and Technology Services, Mike Fast brings 25 years of professional experience to his role, much of that spent in very senior positions at Ricoh Canada Inc. As a longstanding member of the Ricoh Canada Executive Management Team – the executive body responsible for strategic planning – Mike has been instrumental in developing numerous mission-critical initiatives including the entrenchment of Ricoh’s “exceptional customer experience” philosophy, and the adoption of the Net Promoter Score.
Mike’s tenure at Ricoh has included many accomplishments, not the least of which was securing and executing Ricoh’s sponsorship of the 2010 Olympic Winter Games in Vancouver, the revitalization of the historic Ricoh Coliseum site, and the on-boarding of Commonwealth Legal into the Ricoh organization.
In his current role, Mike oversees the delivery of service and support to Ricoh’s customers where products and solutions are concerned. In addition, he leads the support functions for the Customer Call Center and Technician Dispatch, Customer Help desks and Service Training. A seasoned leader with experience in numerous functional areas within Ricoh, Mike can draw on broad knowledge gleaned from virtually every aspect of the company including leadership roles in Marketing, Managed and IT Services, Contracts and Billing and more. His organization is currently the largest within Ricoh, and includes responsibilities over Technical and Managed Service, Customer Satisfaction, Dispatch and the NTSD.
In addition to his longstanding professional experience, Mike holds with a BA from Wilfred Laurier University.
Senior Vice President Sales
Ricoh Canada Inc.
Bob Leonhardt was appointed Senior VP of Sales for Canada in April 2017.
Bob leads an experienced and talented team of sales leaders and professionals responsible for selling Ricoh’s award winning portfolio of hardware, software and services to customers and prospects across Canada. He attributes his long term success to his understanding that the role of a sales leader is to make heroes, not be one.
Bob joined Ricoh Canada as the Regional VP of Sales for the Greater Toronto in 2010. Prior to that, he enjoyed a successful career as the Owner and President of an office equipment dealer that he founded in 1985.
Bob earned an Honours BA from the University of Toronto, with a double major in Commerce and Economics.
Vice President, Marketing Communications
Ricoh Canada, Inc.
Eric Fletcher is a senior marketing executive, successful at developing a vision and executing strategies for technology and IT services companies.
In his current role, Eric leads the North American Marketing Communications Team to reposition the Ricoh Brand. He manages the digital demand generation process and properties, public relations, analyst relations, content development, sustainability initiatives and the overall Ricoh brand. He works with the Canadian team to strategically align the transformation to a services-led organization.
Eric has had a long and successful career in B2B Marketing spanning 25 years. Prior to being appointed as North America VP Marketing Communications he was VP of Marketing at Ricoh Canada. He has worked in a number of senior roles for AT&T Canada, MTS Allstream to name a few.
Eric has had a long and successful career in B2B Marketing spanning 25 years. Prior to being appointed as VP of Marketing at RCI, Eric joined Ricoh Canada in 2012 as the Director of Product Marketing. He has worked in a number of senior roles for AT&T Canada, MTS Allstream to name a few.
Eric specializes on developing a vision and executing strategies for technology and IT services companies. He is skilled at developing strategic partnerships, new products and integrated marketing campaigns. Throughout his career he has been involved in numerous product launches, advertising and demand generation campaigns alongside reward trips, and developing strategic partnerships.
Eric holds degrees in Electrical Engineering from the University of Waterloo and an MBA from the IVEY school of business (University of Western Ontario).
Vice President, Human Resources
Ricoh Canada Inc.
Amrit Sandhu was appointed Vice President, Human Resources, Ricoh Canada Inc in July 2015. He is responsible for overseeing Human Resources activities for all Ricoh Canada locations, such as:
• Leadership development
• Employee relations
• Succession planning
• Employee Learning
As a solutions-oriented human resources and organizational development leader and business partner, Amrit focuses on utilizing the principles of organizational effectiveness to solve business problems, drive change and help create a great place to work. His success has been achieved by building credibility, trust and high personal visibility within organizations.
Amrit has 20 years of diverse HR experience at companies like Dell, Rogers and Imperial Oil.
He has a Bachelors degree in Business Administration from Simon Fraser University and a Masters of Business Administration from McGill University.
Vice President, Dealer Operations
Ricoh Canada Inc.
Mitch joined Ricoh Canada Inc in 2004 as Director of independent Dealer Sales for Eastern Canada. In 2006 he joined the Executive Management Team as Vice President of Dealer Operations.
Mitch brings over 27 years of experience leading and growing Ricoh Canada’s channel business by optimizing sales in both Hardware and Software. Mitch has valuable experience working with Small and Medium Businesses (SMB) alongside large Enterprise accounts.
Mitch holds a Bachelor of Arts from York University as well as a Honours Bachelor of Commerce from the University of Windsor.