Chief Operating Officer
Ricoh Canada Inc.
Mike Fast was appointed Chief Operating Officer of Ricoh Canada in January 2020.
In this role, he has overall responsibility for the leadership of Ricoh’s Canadian operations. Mike leads the Canadian team in their mission to Empower Digital Workplaces.
With over 30 years of professional experience, all of which have been dedicated to serving Ricoh Canada Inc., Mike has shaped Ricoh’s transformation to a Services-led organization. Prior to becoming the Chief Operating Officer, Mike served as Vice President, Services Delivery. With over half the Canadian organization reporting through him, he led the team through a number of strategic changes to enable the organization to exceed customer expectations in a rapidly changing marketplace. This includes the strategic redesign of the service delivery model, founded on the principles of One Team to support the end-to-end needs of the customer.
Mike’s passion for Customer Service has entrenched a Customer First model within Ricoh. He was one of the early champions of Ricoh’s Net Promoter Score program. This highly successful program continues to provide the organization with important customer feedback.
Mike’s tenure at Ricoh has included many accomplishments, not the least of which was securing and executing Ricoh’s sponsorship of the 2010 Olympic Winter Games in Vancouver, the revitalization of the historic Ricoh Coliseum site, and the integration of acquired companies into the Ricoh organization.
A seasoned leader with experience in numerous functional areas withing Ricoh, Mike can draw on broad knowledge gleaned from virtually every aspect of the company, including leadership roles in Marketing, Managed and IT Services, Contracts, and Billing and more. Mike is squarely focused on providing leadership to ensuring that Ricoh Canada continues to focus on initiatives that improve the experience of Ricoh’s employees and customers.
In addition to his long-standing professional experience, Mike holds a BA from Wilfred Laurier University.
Vice President, Finance
Ricoh Canada Inc.
Julian Jugmohan was appointed Vice President, Finance for Ricoh Canada in April 2019.
As Ricoh’s executive Finance leader, Julian oversees Financial Planning and Analysis, Sales Compensation; Corporate and Sales Tax; Treasury; Accounting; SOX; Policy Design and Administration. His leadership in risk mitigation and partner management has provided opportunities to contribute to organizational revenue and profit.
Julian’s entrepreneurial roots in Healthcare guided the creation of his own business and provided an invaluable understanding of how all aspects of a business operate. Progressive Finance and Business partnership roles in various industries including Telecom and Hospitality led him to Ricoh in 2011. Julian is a designated CPA and holds a BBA from Schulich School of Business.
National Vice President, Sales
Ricoh Canada, Inc.
Allan Jackson was appointed National Vice President, Sales for Ricoh Canada Inc in August 2020.
In this role, Allan leads the diverse Ricoh Sales teams that enable our customers in their Digital Transformation journey.
As Ricoh helps our customers navigate through the digital evolution of the workplace, Ricoh’s Sales team plays an important role in helping our customers create workplaces using innovative technologies and services that enable individuals to work smarter. In his role, Allan is responsible for strategy development and oversees daily execution of the growth plan. Focused on business development of practical, yet transformational products and services, Allan aims to accelerate Ricoh’s growth as a services-led business.
Bringing more than 30 years of industry experience to the role; Allan has been a part of Ricoh Canada’s management team since 2003, when he came on board as the Director of Managed Print Services (MPS). Allan joined the Executive team in 2018 in the role of Vice President, Services and has continued to expand his role, providing his expertise to the acceleration of Ricoh’s global services-led approach.
Vice President, Legal and General Counsel
Ricoh Canada Inc.
Marc Cotie was appointed Vice
President, Legal and General Counsel for Ricoh Canada in December 2012.
In this role, Marc actively manages all legal services provided to Ricoh Canada and has overall responsibility for the company's legal department. Marc provides leadership in the management of Canadian customer contracts, as well as a wide variety of other commercial matters such as strategic relationships, matters of risk assessment, remedies, compliance and regulatory matters. Marc has also played a leadership role in the company's activities in connection with strategic acquisitions and reorganisations.
Marc has been with Ricoh Canada since 2010.
Previously Marc had gained over 10 years' experience in the legal field, starting with Baker & McKenzie's Toronto office, then at Sony of Canada Ltd.
Marc holds Common Law and Civil Law degrees, as well as an undergraduate degree, from McGill University and is a member of the Ontario Bar.
Vice President, Marketing Communications
Ricoh Canada, Inc.
Eric Fletcher is a senior marketing executive, successful at developing a vision and executing strategies for technology and IT services companies.
In his current role, Eric leads the North American Marketing Communications Team to reposition the Ricoh Brand. He manages the digital demand generation process and properties, public relations, analyst relations, content development, sustainability initiatives and the overall Ricoh brand. He works with the Canadian team to strategically align the transformation to a services-led organization.
Eric has had a long and successful career in B2B Marketing spanning 25 years. Prior to being appointed as North America VP Marketing Communications he was VP of Marketing at Ricoh Canada. He has worked in a number of senior roles for AT&T Canada, MTS Allstream to name a few.
Eric has had a long and successful career in B2B Marketing spanning 25 years. Prior to being appointed as VP of Marketing at RCI, Eric joined Ricoh Canada in 2012 as the Director of Product Marketing. He has worked in a number of senior roles for AT&T Canada, MTS Allstream to name a few.
Eric specializes on developing a vision and executing strategies for technology and IT services companies. He is skilled at developing strategic partnerships, new products and integrated marketing campaigns. Throughout his career he has been involved in numerous product launches, advertising and demand generation campaigns alongside reward trips, and developing strategic partnerships.
Eric holds degrees in Electrical Engineering from the University of Waterloo and an MBA from the IVEY school of business (University of Western Ontario).
Vice President, Human Resources
Ricoh Canada Inc.
Peter Pontone was appointed to the role of Vice President, Human Resources for Ricoh Canada in January 2021.
Peter leads the Human Resources function for Ricoh Canada with the focus on progressive people strategies and organizational effectiveness initiatives. A member of the HR Leadership team since 2014, most recently as a Director, Human Resources, Peter has served as a strong business partner driving strategic business plans to ensure the success of the organization.
With his experience in labour and employee relations, merger and acquisitions, learning and development, talent acquisition and pension and benefits, Peter brings a wealth of Senior Human Resources experience from both Canada and the U.S.
With the understanding that engaged employees create a better customer experience, a key focus for Peter in his role is to create a positive employee experience. Through effective communication and feedback, best practices and progressive processes, the Human Resource practice at Ricoh supports both employees and leaders to thrive and succeed.
Peter has a business degree from the University of Phoenix and holds a Certified Human Resources Leader (CHRL) and a Senior Certified Professional (SHRM-SCP) designation.