Senior Vice President, Marketing, Shared Services, Ricoh Americas;
President and Chief Executive Officer, Ricoh Canada, Inc.
Glenn Laverty was appointed Senior Vice President, Marketing for Ricoh in the Americas on April 1, 2017. As part of the Shared Services Business Group, Laverty is responsible for our marketing efforts to support our key business units in the U.S., Canada and Latin America. He brings more than 30 years of industry experience to the role, and is strongly focused on aligning and positioning our portfolio of hardware, solutions and services to our global services-led approach.
Laverty also serves as President and Chief Executive Officer of Ricoh Canada, Inc. Appointed to the role on January 1, 2008, Laverty is responsible for our entire business in Canada, where his responsibilities range from providing executive leadership and direction to charting a pathway for Ricoh Canada in the company’s overall evolution to a services-led organization centered on delivering an exceptional customer experience.
Laverty joined Ricoh Canada in 1994 and has held many key leadership positions, such as Vice President, Marketing; General Manager, Ricoh Document Management; and Executive Vice President, Direct Sales Operations. He has led the successful integration of several acquisitions, including IKON Canada, and managed the international responsibilities of our first services business in Ricoh Document Management. Prior to joining us, Laverty held management positions with Xerox and also owned a Ricoh dealership.
Beyond Ricoh, Laverty is a recognized customer experience leader throughout the industry, recently providing the foreword to The Intuitive Customer by Colin Shaw and Ryan Hamilton. He serves on numerous boards and committees, including the Board of Directors of Excellence Canada; the Information Technology Association of Canada (ITAC); and the advisory board of The Learning Partnership. He is a member of the CEO Global Network and gives back to the community, working with the United Way and Covenant House (Toronto).
Laverty has a bachelor’s degree in economics from the University of Western Ontario.
Ricoh Canada, Inc.
Glen Renton was appointed Vice President of Business and IT Services for Ricoh Canada Inc in October 2014. In this role, Renton leads Ricoh’s Professional and Managed Services functions which include the development and execution of Professional and Managed Services strategies at Ricoh. In addition to this, Renton heads up business development around new services opportunities, including the establishment of partnerships with third party resources to facilitate exceptional delivery of Ricoh’s suite of services.
Renton’s has been a part of the Ricoh Canada Senior Management team since 2011, where he came on board as the Vice President of Information Technology (I.T) having served in senior roles at Grand and Toy for the prior 13 years. Since joining Ricoh, Glen has significantly expanded his role, and now lends his expertise to the acceleration of Ricoh’s transformation journey to a services-led business.
Vice President, Legal and General Counsel
Ricoh Canada Inc.
Marc Cotie was appointed Vice
President, Legal and General Counsel for Ricoh Canada in December 2012.
In this role, Cotie actively manages all legal services provided to Ricoh Canada and has overall responsibility for the company's legal department. Cotie provides leadership in the management of Canadian customer contracts, as well as a wide variety of other commercial matters such as strategic relationships, matters of risk assessment, remedies, compliance and regulatory matters. Cotie has also played a leadership role in the company's activities in connection with strategic acquisitions and reorganisations.
Cotie has been with Ricoh Canada since 2010.
Previously Cotie had gained over 10 years' experience in the legal field, starting with Baker & McKenzie's Toronto office, then at Sony of Canada Ltd.
Cotie holds Common Law and Civil Law degrees, as well as an undergraduate degree, from McGill University and is a member of the Ontario Bar.
Vice President (VP) Services
Ricoh Canada, Inc.
Karen Brookman was appointed Vice President of Services for Ricoh Canada in May 2017.
Brookman is responsible for leading, developing and implementing a business growth strategy for Ricoh Canada that is aligned with the US and a global Services vision. She oversees a team of business leaders who are responsible for collectively developing, marketing and delivering innovative service offerings to advance workplace innovation and the management of complex information.
With over 20 years of experience as a business leader, Karen Brookman has a strong track record for developing business strategy, achieving business results, fostering a winning culture, and building strong management teams.
Previously Brookman had a successful career as President of Commonwealth Legal (a division of Ricoh Canada Inc) where she was able to combine the expertise, technology solutions and resources of the two companies to provide an unparalleled service offering and capacity for legal document services, litigation support and electronic discovery across Canada.
Brookman graduated from Ryerson University with BAA in Design and Production Management. She has completed multiple leadership executive programs from the Harvard Business School Executive Education and is currently studying at the Rotman School of Management (University of Toronto) for the Directors Education Program. She also serves as an Advisory Board Member for the Women of Influence and is on the Board of Directors for the Royal Canadian Yacht Club.
Vice President, Managed and Technical Services
Ricoh Canada Inc.
As Vice President, Managed and Technology Services, Mike Fast brings 25 years of professional experience to his role, much of that spent in very senior positions at Ricoh Canada Inc. As a longstanding member of the Ricoh Canada Executive Management Team – the executive body responsible for strategic planning – Fast has been instrumental in developing numerous mission-critical initiatives including the entrenchment of Ricoh’s “exceptional customer experience” philosophy, and the adoption of the Net Promoter Score.
Fast’s tenure at Ricoh has included many accomplishments, not the least of which was securing and executing Ricoh’s sponsorship of the 2010 Olympic Winter Games in Vancouver, the revitalization of the historic Ricoh Coliseum site, and the on-boarding of Commonwealth Legal into the Ricoh organization.
In his current role, Fast oversees the delivery of service and support to Ricoh’s customers where products and solutions are concerned. In addition, he leads the support functions for the Customer Call Center and Technician Dispatch, Customer Help desks and Service Training. A seasoned leader with experience in numerous functional areas within Ricoh, Fast can draw on broad knowledge gleaned from virtually every aspect of the company including leadership roles in Marketing, Managed and IT Services, Contracts and Billing and more. His organization is currently the largest within Ricoh, and includes responsibilities over Technical and Managed Service, Customer Satisfaction, Dispatch and the NTSD.
In addition to his longstanding professional experience, Fast holds with a BA from Wilfred Laurier University.
Vice President, Marketing
Ricoh Canada, Inc.
Eric Fletcher is a senior marketing executive, successful at developing a vision and executing strategies for technology and IT services companies. He was promoted to Vice President, Marketing for Ricoh Canada Inc in April 2013. In his current role, Fletcher leads our marketing efforts in Canada across all areas of the business to strategically align with our transformation to a services-led organization. These areas include:
Fletcher has had a long and successful career in B2B Marketing spanning 25 years. Prior to being appointed as VP of Marketing at RCI, Fletcher joined Ricoh Canada in 2012 as the Director of Product Marketing. He has worked in a number of senior roles for AT&T Canada, MTS Allstream to name a few.
Fletcher specializes on developing a vision and executing strategies for technology and IT services companies. He is skilled at developing strategic partnerships, new products and integrated marketing campaigns. Throughout his career he has been involved in numerous product launches, advertising and demand generation campaigns alongside reward trips, and developing strategic partnerships.
Fletcher holds degrees in Electrical Engineering from the University of Waterloo and an MBA from the IVEY school of business (University of Western Ontario).
Vice President, Human Resources
Ricoh Canada Inc.
Amrit Sandhu was appointed Vice President, Human Resources, Ricoh Canada Inc in July 2015. He is responsible for overseeing Human Resources activities for all Ricoh Canada locations, such as:
• Leadership development
• Employee relations
• Succession planning
• Employee Learning
As a solutions-oriented human resources and organizational development leader and business partner, Sandhu focuses on utilizing the principles of organizational effectiveness to solve business problems, drive change and help create a great place to work. His success has been achieved by building credibility, trust and high personal visibility within organizations.
Sandhu has 20 years of diverse HR experience at companies like Dell, Rogers and Imperial Oil.
He has a Bachelors degree in Business Administration from Simon Fraser University and a Masters of Business Administration from McGill University.
Vice President, Supply Chain
Ricoh Canada Inc.
Cunningham joined Ricoh Canada in 2012 as the Vice President of Supply Chain heading all Canadian supply operations. In his current role Cunningham is responsible for all areas of Supply Chain activities including:
• Equipment, parts and supplies forecasting
• Supply planning and purchasing
• Warehousing and transportation
• Achieving customer service level agreements within budget
Cunningham is also responsible for strategy development and oversees daily execution of the operations plan.
Cunningham has over 25 years experience in all aspects of supply chain management in the packaging, high technology, office products, toy and consumer packaged goods industries. Cunningham has been a Board member on the Supply Chain and Logistics Association, and a member of the Sales & Operations Planning benchmarking group at Penn State University.
Cunningham holds a Bachelors of Applied Science from Queens University and an Executive Masters of Business Administration degree from University of Toronto.