President and Chief Executive Officer
Ricoh Canada Inc.
Mike Fast was appointed President and Chief Executive Officer of Ricoh Canada in April 2021.
In this role, he has overall responsibility for the leadership of Ricoh’s Canadian operations. Mike leads the Canadian team in their mission to Empower Digital Workplaces.
Most recently, as Chief Operating Officer of Ricoh Canada, Mike was instrumental in advancing the team’s journey to becoming a digital services company while concurrently transforming the Canadian organization’s operating model to become efficient and streamlined. Mike led the Canadian organization during the most unprecedented, unpredictable event in our history – from the onset of COVID-19 and throughout its many varying stages to date.
With over 30 years of professional experience, all of which have been dedicated to serving Ricoh Canada Inc., Mike has shaped Ricoh’s transformation to a Services-led organization.
Mike’s passion for Customer Service has entrenched a Customer First model within Ricoh. He was one of the early champions of Ricoh’s Net Promoter Score program. This highly successful program continues to provide the organization with important customer feedback.
Mike’s tenure at Ricoh has included many accomplishments, not the least of which was securing and executing Ricoh’s sponsorship of the 2010 Olympic Winter Games in Vancouver, the revitalization of the historic Ricoh Coliseum site, and the integration of acquired companies into the Ricoh organization.
A seasoned leader with experience in numerous functional areas withing Ricoh, Mike can draw on broad knowledge gleaned from virtually every aspect of the company, including leadership roles in Marketing, Managed and IT Services, Contracts, and Billing and more. Mike is squarely focused on providing leadership to ensuring that Ricoh Canada continues to focus on initiatives that improve the experience of Ricoh’s employees and customers.
In addition to his long-standing professional experience, Mike holds a BA from Wilfred Laurier University.
Vice President, Finance
Customer Administration and IT
Julian Jugmohan was appointed Vice President, Finance for Ricoh Canada in April 2019.
As Ricoh’s executive Finance leader, Julian oversees Financial Planning and Analysis, Sales Compensation; Corporate and Sales Tax; Treasury; Accounting; SOX; Policy Design and Administration. His leadership in risk mitigation and partner management has provided opportunities to contribute to organizational revenue and profit.
Julian’s entrepreneurial roots in Healthcare guided the creation of his own business and provided an invaluable understanding of how all aspects of a business operate. Progressive Finance and Business partnership roles in various industries including Telecom and Hospitality led him to Ricoh in 2011. Julian is a designated CPA and holds a BBA from Schulich School of Business.
Vice President, Services Delivery
Ricoh Canada, Inc.
Bob McKenney was appointed Vice President, Services Delivery for Ricoh Canada Inc in May 2020.
Bob has been with Ricoh since 1993 and held various roles over the past 28 years, including Director of Service Atlantic, Director of Service Ontario, Director of Service Eastern Canada, and most recently, National Director, Field Service Management.
The Services Delivery team is responsible for a significant amount of the face-to-face interaction Ricoh has with its customers. Through our IT Services, Managed Services, Customer Care, Professional Services Delivery and Technician teams, the Service Delivery organization ensures an exceptional positive Customer experience with each contact.
Bob’s strengths lie in his skills to move our business forward, creating new opportunities to improve the customer experience at every turn. Well versed in change management, leveraging technology, and cross-functional integrations, and he has used these skills to evolve Ricoh’s Services Delivery organization to One Team to support each and every Customer.
Bob is a designated CPA.
Vice President, Legal and General Counsel
Ricoh Canada Inc.
Marc Cotie was appointed Vice
President, Legal and General Counsel for Ricoh Canada in December 2012.
In this role, Marc actively manages all legal services provided to Ricoh Canada and has overall responsibility for the company's legal department. Marc provides leadership in the management of Canadian customer contracts, as well as a wide variety of other commercial matters such as strategic relationships, matters of risk assessment, remedies, compliance and regulatory matters. Marc has also played a leadership role in the company's activities in connection with strategic acquisitions and reorganisations.
Marc has been with Ricoh Canada since 2010.
Previously Marc had gained over 10 years' experience in the legal field, starting with Baker & McKenzie's Toronto office, then at Sony of Canada Ltd.
Marc holds Common Law and Civil Law degrees, as well as an undergraduate degree, from McGill University and is a member of the Ontario Bar.
Vice President, Human Resources
Ricoh Canada Inc.
Peter Pontone was appointed to the role of Vice President, Human Resources for Ricoh Canada in January 2021.
Peter leads the Human Resources function for Ricoh Canada with the focus on progressive people strategies and organizational effectiveness initiatives. A member of the HR Leadership team since 2014, most recently as a Director, Human Resources, Peter has served as a strong business partner driving strategic business plans to ensure the success of the organization.
With his experience in labour and employee relations, merger and acquisitions, learning and development, talent acquisition and pension and benefits, Peter brings a wealth of Senior Human Resources experience from both Canada and the U.S.
With the understanding that engaged employees create a better customer experience, a key focus for Peter in his role is to create a positive employee experience. Through effective communication and feedback, best practices and progressive processes, the Human Resource practice at Ricoh supports both employees and leaders to thrive and succeed.to thrive and succeed.
Peter has a business degree from the University of Phoenix and holds a Certified Human Resources Leader (CHRL) and a Senior Certified Professional (SHRM-SCP) designation.
Vice President, Dealer Operations
Ricoh Canada Inc.
King Mahon was appointed Vice President, Dealer Operations for Ricoh Canada Inc in May 2020. King is a strong sales executive with roots in the dealer community. He began his career in the industry as a sales representative then moved to become part-owner of a Ricoh dealership that was eventually sold to Ricoh Canada. He then joined Ricoh to continue his Sales leadership career path holding numerous cross functional roles along the way.
Strategic leadership and developing good relationships are key to King's success. He was involved in the initial stages of the industry's digital transformation in establishing partnerships with Digital Dealers and Value-Added Resellers.