Document Composition Workflow Services

Manage customer experience, contain costs and comply with legal and regulatory requirements.

Managing customer experience (CX) is complicated due to many moving parts: data, document design, document composition, messaging, multi-channel delivery, compliance and payment options. The right solution helps you easily deliver cost-effective, consistent CX. Our consultants' comprehensive CX focus centers on improving automation, flexibility and productivity for onsite, hosted or hybrid solutions through:

  • Assessment

  • Recommendations

  • Implementation

  • Application development

  • Training

  • Support

Manage CX through document design and creation

Let your customers decide how they want to communicate with you.

With our "design once, use many" approach, you can ensure consistency within documents while allowing your customers to move among channels. Demonstrate your commitment to superior CX with easy preference management and personalized messaging.

Contain costs with a customized solution

Expect rigorous hands-on analysis to assess your situation and needs. 

After we understand your print, insert and mail processes; business rules; variable data; and more, we can recommend the right tools and a CapEx, OpEx or combination approach ― all focused on reducing operational expense and maximizing postal discounts.

Simplify your legal and regulatory compliance

Rely on automation to streamline tasks and audit trails.

Build into your document composition solution the necessary version controls, approval process and security to reduce reliance on manual processes. We address your internal and external compliance requirements to help keep your staff and software current.