Server Farm

RICOH IT Service Desk

Enabling your team to focus on executing business strategy instead of day-to-day IT support.

Everyday end-user support can slow an IT team’s progress on “big picture,” strategic objectives. Increased remote and hybrid work creates even more challenges and puts greater demands on your staff. RICOH IT Service Desk becomes an extension of your team, allowing you to deliver the highest quality end-user experience and improve productivity through experience, process, and partnership with your IT team.

View IT Service Desk datasheet

Why businesses choose IT Service Desk solutions

IT teams gain experienced support and more:

  • Add the support you need, without adding headcount

  • Leverage a diverse skillset only achievable with multiple hires

  • Accelerate completion of strategic objectives

Service Desk features include:

  • Scalable, flexible, customizable service offering

  • Clear Service Level Agreements (SLAs) and Objectives (SLOs) defining expectations

  • Tier I, Tier II, and multi-language support

  • Performance reporting for continuous improvement and customer satisfaction

  • Global support options

An approach aimed at problem elimination

Clear deliverables for predictable outcomes

Reporting that delivers visibility and insight

Can the RICOH IT Service Desk help your enterprise? Speak with a representative to explore your options, review SLAs, and see how we can free your IT team to focus on strategic initiatives while delivering your end-users an exceptional service experience.