RICOH ProcessDirector™

Efficiency and automation at every stage in your workflow.

A leading print workflow software

ProcessDirector gives you an automated, vendor-neutral, and scalable end-to-end production print workflow management solution. Capture, transform, and manage your data, information, and processes in ways that can help you achieve 100% output integrity.

And along the way, you′ll empower your production team to minimize errors, reduce costs, boost productivity, streamline your production environments, and, of course, improve profitability.


  • Reduce costs by automating manual tasks.
  • Achieve output integrity and satisfy reporting requirements.
  • Minimize the risk of human error.
  • Streamline mail handling to lower costs.
  • Simplify multi-channel communications personalization and management.

Increase throughput and equipment utilization

Integrate disparate systems into a single, vendor-neutral, and centralized workflow.

  • View and control jobs via an intuitive dashboard.
  • Achieve a high level of integrity in a “touch and toss” environment.
  • Rule-based processing saves time by expanding the ability to work with fully composed PDF files.

Achieve output integrity and satisfy reporting requirements

The following standard features will jump-start your operational efficiency:

  • Drag-and-drop print workflow builder: build simple or complex digital print workflows quickly.
  • Document-level output management: manage print production based on the rules you set up for media, finishing and binding.
  • Database-driven process control: grow without adding overhead cost thanks to the embedded IBM® DB2® database.
  • Print Services Facility™ (PSF) print driver: run jobs on Ricoh, third-party and Intelligent Printer Data Stream™ (IPDS™) printers from within ProcessDirector.
  • Access to third-party programs: include composition, page formatting and other programs in your print workflow process.

Aim for peak production print efficiency with the following optional features and capabilities:

  • Electronic Presentment: create a branded interface through which your commercial print customers can access information on the web.
  • Preference Management: manage customer communication preferences for mail, personalized email and online delivery.
  • Preprinted Forms Replacement: merge electronic, customized forms with variable data and print once.
  • Web services: use the REST protocol to gain access to information from web services APIs, and along with SOAP, to set up data exchanges with third-party applications.
  • Password management and LDAP/AD integration: increase control over user access to ProcessDirector accounts.
  • Integration with MarcomCentral®: simplify job submission and management with an online storefront and web-to-print functions.
  • Archive: send jobs to archive with associated index information as a step in workflow. Search for and retrieve jobs easily for viewing, reprinting or another action.
  • Avanti Slingshot™ Connect: integrate your Avanti Slingshot™ MIS system and ProcessDirector so you can use Avanti to track all of your print jobs in a single system, calculate production costs, manage inventory and more.
  • Postal Enablement: extract addresses, present them to a third-party software for cleansing, suppression and sorting, and put correct information back into the workflow.
  • Automated Verification: verify completion of statements, personalized mail, books and other documents using a barcode-based process and reconciliation reports.
  • Deadline Tracker: stay on top of deadlines based on criteria you set.
  • Support for Kodak and Xerox cutsheet printers: manage these devices like you manage Ricoh devices for printing and reprinting.
  • InfoPrint Ink Suite: improve InfoPrint 5000 color output quality, lower ink usage and increase ink estimating accuracy.
  • PDF Mailroom Integrity: manage print and mail processes at a document level using native Adobe® PDF.
  • AFP Indexer: create page groups and indexes in Advanced Function Presentation™ (AFP™) files so you can navigate to pages that contain specific index values, then reprint as needed.
  • AFP Editor: take AFP datastreams into a visual tool and make changes.
  • Inserters: automate the insertion of documents and inserts into envelopes.
  • Manufacturing Optimization: control and track individual documents within a job.
  • Transforms: use Adobe PDF, GIF, TIF, SAP, JPEG, PCL, PostScript® and Metacode (requires InfoPrint XT) to print data easily.
  • Designer: link your workflow to GMC Inspire to control the composition process.
  • Reports: improve capacity planning, efficiency and troubleshooting with data about job events, user actions and printer activity.

Minimize mailing costs

Maximize postal discounts by using business rules, pooling documents, pre-sorting mail, and streamlining mail handling.

  • Reduce waste by updating document addresses before printing.
  • Combine documents for the same recipient into a single mail piece.
  • Qualify for the highest postal discounts.

Manage personalized communications across channels

Deliver individual documents to a customer′s channel of choice.

  • Reduce your reliance on IT and other departments.
  • Apply changes after composition in the workflow.
  • Give customers access to archived PDF or AFP documents.

Reconfigure your production print workflow software anytime

No matter your starting configuration, you can always add new capabilities as your business grows and evolves.

  • Engage our professional services team for customized capabilities.
  • Implement feature extensions quickly with experienced support.
  • Save time and minimize disruption, even in complicated production print environments.

Data visibility made easy, with RICOH Supervsior

Connect RICOH ProcessDirector to RICOH Supervisor and get more out of your data.

  • Visualize your job and document production volume by transmitting data collected from RICOH ProcessDirector reports feature to RICOH Supervisor.
  • Use built-in RICOH ProcessDirector dashboard to display common KPIs such as volume by printer, operator and submitting customer.
  • Summarize job data collected by the workflow such as number of documents, account codes, met/missed SLAs.
* Requires subscription to both RICOH Supervisor and its RICOH ProcessDirector Connect add-on.

Choose from more than a dozen add-on features

From preprinted forms replacement to postal automation to third-party integrations with web services enablement, you will find the features you need to build the production print workflow automation solution that matches your business need.

See the full list of current Process Director Add-On Features

Plus, you will have the skills and know-how of our consulting and professional services experts to help with implementation. Our teams have built workflows for organizations around the globe and are ready to help you too.


System Requirements

• 8GB RAM minimum, 16 GB RAM or more if any document processing function is required
• 200 GB or more disk storage
• SLES 12 with Service Pack 1 or later for x86_64
• SLES 15 with Service Pack 1 or above for x86_64
• Red Hat Enterprise Linux 7.6 through the latest 7.x
• Red Hat Enterprise Linux 8.1 through the latest 8.x
• Red Hat Enterprise Linux®️ (RHEL) 9
• Rocky Linux 8 and 9
• CentOS Linux 7.7 through latest 7.x for x86_64
• SUSE Linux Enterprise Server (SLES) 12 SP4 or above
• SUSE Linux Enterprise Server (SLES) 15.0 with Service Pack 1 or above
• Windows Server 2019 and Windows Server 2022
• Google Chrome, Mozilla Firefox, Chromium Edge browser

Submission Methods

• File copy to hot folder
• Poll directories on secure FTP site
• z/OS® AFP Download Plus (with optional AFP Support feature)
• Download for z/OS
• REST and SOAP web services
• Authorized users can drag and drop onto RPD GUI

We've had a long, successful relationship with the Ricoh team… so when we began our search for a software solution, we didn't have to look very far. We evaluated the competition, but ultimately, they were no match for RICOH ProcessDirector.
Kevin Sullivan
CCS Printing