Case Study: Medical Research and Development Company
About our customer
Moved from on-premises to 100% cloud environment
Implemented cloud-based Microsoft 365 applications, cybersecurity, advanced backup, mobile device management and support, and workstation patch and protect
Managed IT Services
After a thorough assessment, the Ricoh team recommended decommissioning all on-premises servers and moving fully to Microsoft 365 Exchange Online. They deployed Microsoft 365 Business Premium Cloud Services, which included configuring Microsoft Azure Active Directory, email data mapping and migration, Microsoft SharePoint, Office 365, Microsoft Teams, multi-factor authentication, advanced threat protection, and Microsoft Intune for both Windows and mobile devices (an endpoint management solution).
Ricoh IT Services managed the project with express deployment as well as workstation patch and protect management. IT Services headed up their help desk and ticketing system, which resulted in fewer tickets over time. IT Services also created SLAs for ticket severity levels, target responses, and target resolution times.