Case Study: Leading Confectionery Manufacturer
Leading candymaker avoids $90,000 in annual labour costs by securing parcel deliveries in Ricoh's Smart Lockers
About our customer
This leading global confectionary company began more than a century ago and is consistently innovating. Known especially for its candy, this manufacturer employs more than 140,000 associates and is always looking for new and efficient ways to enhance both customer and employee experience. Its expanding portfolio of quality sweet treats and other services continues to delight millions.
“Making sure our employees had a safe, secured, and touchless way to retrieve deliveries was essential. Ricoh understood our needs and offered us a streamlined solution that was cost-effective and easy for our employees to learn.”
Challenge
A smart locker system offers a scalable locker solution for employees that need secured 24/7 access to parcels.
Parcel backlog from users unaware of deliveries
An alternative to hand-delivered parcels
Support hybrid and adaptive use
Better accountability system for parcel delivery
This leading confectionary manufacturer sought an alternative system for hand-delivered packages and mail during the pandemic. This new solution had to support hybrid and adaptive uses and accountability for parcel delivery.
The organization required a customized solution to handle parcel shipment backlog because employees were unaware of deliveries due to their remote schedules. They also needed a system that accommodates the new headquarters design and floorplan.
Solution
An intelligent locker system offers a scalable locker solution for employees that need secured 24/7 access to parcels.
Proposed flexible and adaptive smart package locker system
Installed 210 customized Smart Lockers with remote managed software
Synched lockers with cloud services for audit tracking
Implemented email notifications and receipt of parcels
Knowing corporate mailrooms receive hundreds of packages daily, we needed to put this retailer’s mind at ease. It was clear that creating a safe, convenient, and contactless parcel pick-up for their hybrid workers was a priority.
Ricoh’s team installed 210 remotely managed smart lockers branded with the company’s corporate identity. This smart locker system is synched with cloud service for audit tracking. An email notification system with parcel receipts was implemented to ensure communication with parcel recipients.
Managing both the fluctuating volumes of mail and the shifting workforce is easier when onsite and remote employees have a secured place to receive their packages.
As packages arrive, the package management system registers each one into a cloud-based platform, scanning and assigning a smart locker and a release code. An email is sent to the recipient with relevant information allowing the employee to retrieve the package(s) at their convenience while transaction data is recorded and stored for tracking, reporting, and analysis.
Results
Saved $90,000 in annual labour costs
Solution works for both temporary access and ongoing needs
Full chain of custody for access and pick-up
Touch-free, branded system supports a safe environment
Understanding this customer’s challenges led us to propose a flexible and adaptive Smart Locker system. Ricoh’s Smart Lockers are a scalable locker solution for employees that need secured 24/7 access to parcels.
Packages are stored in digital lockers for onsite and remote employees to retrieve easily and safely.
Large remote or hybrid workforces are a challenge for package and parcel delivery, especially with variable mail quantities. But Ricoh’s Smart Lockers can solve that and give employees touchless, flexible storage with the latest cloud technology to enable managed access, end-to-end usage tracking, and complete reporting capabilities