Keypoint intelligence managed print services

Keypoint Intelligence Names Ricoh a 2024 Leader in Managed Print Services

Key highlights from the Keypoint Intelligence Market Insight on Managed Print Services

Keypoint Intelligence highlighted these three specific findings about the Managed Print Services market:

  • “The availability of multiple billing and subscription-based options for MPS customers has become more prevalent and almost a requirement for MPS providers. Payment options, such as flat-rate, as-a-service, per-device, per-page, and per-seat, provide greater flexibility and cater to specific customer preferences.”

  • “Cloud-based solutions and MPS platforms offer a range of benefits compared to on-premise print servers, which are expensive and burdensome to manage. Adopting a cloud MPS strategy enables organizations to reduce costs and increase efficiency and control. MPS print solutions can often be tailored to align with any environment and an organization’s future infrastructure goals.”

  • “Some OEMs have integrated document management and process automation solutions within their MPS offerings to augment or enhance a customer’s digital transformation journey. These advanced solutions and services provide extended support, addressing the larger document workflows and processes beyond the MFP.”

Regarding Ricoh, strengths highlighted include¹:

  • “Ricoh scored high for its global reach and ability to execute MPS on a global level.”

  • “Ricoh also scored high for its inclusion of third-party devices in its offering…”

  • “Ricoh’s methodology is to configure the right-sized solution based on customer needs and requirements by evaluating on-site, remote, mobile and hybrid workforces and delivering a consistent user interface.”

  • “For its cloud approach, Ricoh is consultative and will work with customers to craft an MPS program to be aligned with or enhance a customer's cloud strategy and architecture.”

You can read the full report for details on the items above and for further details about additional digital services that can be included in an MPS contract and RICOH Cloudstream, a cloud-native software-as-a-service platform.

Read the full Keypoint Intelligence Managed Print Services Market Insight

Market trends for Managed Print Services

Keypoint Intelligence projects market growth for advanced MPS.² This is driven by a need for document process and workflow solutions that improve business outcomes and maximize productivity. For Managed Print Services providers, evolving solutions is a must to meet the demands of today’s office, whether it be a home office, a local office with a hybrid workforce (sometimes at home, sometimes in the office), or a workforce that may work from home, the local office, and offices around the country, or even the world.

Printing solutions must offer a variety of services and technologies. For example:

  • Cloud print infrastructure, like that of RICOH Cloudstream, may be ideal for some businesses.

  • Secured print release applications safeguard information as staff shares devices, especially between offices.

  • Bundled services can optimize and simplify service delivery for businesses.

  • Print analytics, turning print data into useful business insight, can help businesses adapt to shifting work styles.

Outsourced Digital Workplace Services may also offer valuable digital services and technologies to companies seeking a comprehensive Managed Print Services solution.

Read about Ricoh’s recognition in the Gartner ® March 2024 Magic Quadrant™ for Outsourced Digital Workplace Services

The simple reality is that Managed Print Services and digital services solutions continue to merge to meet customers’ needs.

See what makes Ricoh a Leader in Managed Print Services (MPS).

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Who is Keypoint Intelligence?

For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.³

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  1. 1Keypoint Intelligence. Managed Print Services Market Insight, January 2024.
  2. 2Keypoint Intelligence, “Worldwide MPS Forecast, 2021-2026