Intelligent Referral Management

Referral demand is increasing. Do more with the resources you have.

Modernizing referral management across Ontario

Ricoh Canada, Inc. has entered into an agreement to support Ontario Health’s Central Intake implementation across multiple regions of the province.

View the press release

Pressure to improve access to care, reduce wait times, and manage growing referral volumes without additional resources challenges healthcare organizations. Intelligent Referral Management (IRM) helps streamline referral operations by:

Improving referral quality
Reducing administrative effort through automation
- Transcribing faxed referrals
- Returning incorrect or incomplete submissions
- Protocolling
- Managing routing decisions based on multiple factors, including wait time
Optimizing available capacity
Providing greater visibility throughout the referral lifecycle

By centralizing intake, standardizing workflows, and automating manual processes, a healthcare organization can improve efficiency, support care teams, and accelerate patient access to services.

Achieve outcomes that make an impact

Accelerate access to care

Accelerate referral processing and reduce delays between referral receipt, triage, scheduling, and treatment.

Reduce burden on staff

Reduce manual data entry, repetitive follow-up activities, and administrative workload so staff can focus on higher-value work.

Increase referral quality

Increase referral completeness, reduce rejected referrals, and minimize back-and-forth communication between providers and care teams.

Do more with existing resources

Manage increasing referral volumes and improve throughput using existing administrative and clinical resources.

Optimize provider capacity

Align referral demand with available provider, clinic, and program capacity to improve utilization and reduce bottlenecks.

Improve referral visibility

Track referrals throughout the referral journey and reduce the risk of misplaced, delayed, or missed referrals.

Gain actionable operational insight

Monitor referral volumes, wait times, workloads, and performance trends to support continuous improvement.

How Intelligent Referral Management works

Intelligent Referral Management combines advanced technology and integrations with expert services. Here's how it works.

Capture: Centralize referral intake from fax, email, eForms, EMRs, Ocean, and other digital channels.
Process: Automation of the transcription, validation, organization, and standardization of referral information improves referral quality and readiness for processsing.
Protocolling: Automatically assign common core or facility specific protocols based upon the exam requested as well as contextual information such as the reason for the exam.
Route: Intelligently direct referrals to the appropriate provider, specialty, clinic, or service based on established intake and care pathways to balance referral demand with available capacity, improve throughput, and support timely access to care.
Measure: Monitor referral activity, wait times, capacity utilization, and operational performance through reporting and analytics.
Optimize: Improve referral management processes, care pathways, and resource utilization based on measurement, analysis, and operational insights.