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Centralize and simplify fleet management

Centralize your printer fleet management and automatically get the critical information you need — including usage, service and supply needs, meter reads, power consumption and more. @Remote centralized print management system helps you control printing costs, expedite repairs, encourage environmentally friendly behaviors and more efficiently reconfigure your MFPs.

Enroll in @Remote

Maintain and monitor your Ricoh devices proactively

The moment your multifunction printers (MFPs) and laser printers stop working, information stops flowing — and your productivity suffers. Learn more about your fleet, so you can make informed decisions and keep your business running without costly interruptions.

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Available in three configurations for any business size, RICOH @Remote:

  • Enables automated meter reads, helping you reduce errors and get more accurate billing and chargebacks.

  • Uses printer monitoring to measure device activity and generate reports to identify problem areas and solutions.

  • Provides information on how your devices are being used, helping you make right sizing and environmental decisions.

  • Notifies you when it's time to reorder supplies.

  • Sends automated maintenance alerts to your service provider to speed up repairs.

@Remote Embedded

This small-fleet maintenance option takes advantage of the functionality already in place on your networked printers and MFPs. Use built-in @Remote software on compatible MFPs and laser printers to automate many tasks, so you can focus on your core business responsibilities. 

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    @Remote Connector NX

    Easily monitor and manage a large fleet of up to 5,000 Ricoh and third-party devices. @Remote Connector NX is available as a standalone software solution or as a licensed option via Streamline NX. To help ensure optimal fleet performance, you can collect and provide device meter readings on a predefined schedule, communicate critical and timely service alerts, and send low ink-level notifications directly to the service provider.

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    Learn more about the new @Remote system

    Download the Reporting Portal Upgrade GuideDownload the Reporting Portal Customer Experience Guide

    1. *Note: The ability to deliver select @Remote services is in part dependent upon the service provider.
    2. *Dealer Customers: Please contact your authorized Ricoh Dealer to learn more about @Remote.