Leadership Team

Carsten Bruhn

President and CEO 

Ricoh North America 

Carsten Bruhn was appointed President and CEO for Ricoh North America on April 1, 2021. Bruhn brings to this role a relentless pursuit of excellence with a focus on understanding customers’ needs today while anticipating changes in the future. Bruhn possesses the rare combination of proven sales experience and leadership principles that center on inspiring teammates, fostering collaboration and productivity, driving the collective team forward, and focusing on important cultural issues such as diversity and inclusion in the workplace.

Most recently, Bruhn served as Corporate Vice President for Ricoh Global Services. In this role, he managed and fostered Ricoh’s relationship with its most strategic global customers. He worked tirelessly to help ensure the Ricoh leadership team understood, innovated, and responded to customers’ unique needs by helping solve their problems.

He focused on empowering customers to embrace digital transformation and built strategies to work with Ricoh’s best-in-class partners to enable businesses to transform into digital businesses.

Under Bruhn’s leadership, Ricoh’s Global Major Account (GMA) channel experienced growth by attracting new customers, while also renewing and providing increased value to existing customers. In 2020, these initiatives continued to accelerate by helping customers work from anywhere with digitalization, automation, and collaboration solutions, as well as providing tools for a safe return to the workplace.

During a two-year assignment in Japan, at Ricoh’s global headquarters, Bruhn led the global services transformation for Ricoh Business Solutions. Bruhn also served as Corporate Vice President and General Manager of Ricoh Global Services. Prior to joining Ricoh, he managed Lanier's Northern Europe region. After the acquisition of Lanier by the Ricoh Group in 2001, Bruhn successfully integrated Lanier's businesses into Ricoh's Operating Companies. Leveraging this experience, he understands the entrepreneurial spirit and passion that drives Ricoh Family Group dealer partners.

Originally from Denmark, Bruhn moved to the United States in 2021 after living in Great Britain for 23 years with a two-year assignment in Japan and extensive international travel supporting customers throughout the world, including North America.

Bruhn attended Henley Management College with a focus on management studies and INSEAD with a focus on finance. 

Christopher Chando

Chief Financial Officer

Ricoh North America

Christopher Chando is Chief Financial Officer for Ricoh North America. Appointed to the role in November 2025, Chando is responsible for the fiscal strategy of the company, partnering closely with executive leadership to align Ricoh’s financial goals with its strategic objectives. He leads teams across accounting, corporate finance, and treasury, as well as oversees IT operations, ensuring transparency, compliance, and operational excellence. In addition, Chando leads Ricoh’s Financial Solutions & Asset Management business, managing the company’s comprehensive Financial Solutions Business (FSB) in the U.S., as well as managing external leasing relationships with equipment lessors and national banks. Under his leadership, the lease portfolio has exceeded $2.5 billion, with annual origination volume surpassing $1 billion.

Most recently, Chando served as Vice President of Finance, supporting Ricoh’s Direct, Indirect, and Graphic Communications sales channels, as well as the company’s corporate functions. He led a team responsible for planning, analysis, and forecasting across all sales functions — including Managed, Professional, Field, IT, and Communication Services — as well as hardware, aftermarket sales, and SG&A.

Chando joined Ricoh in 2008 as Director of Leasing and Contracts and quickly grew his team to cover national FSB activities. Prior to Ricoh, Chando served as Program Manager at De Lage Landen Financial Services, Inc. and managed relationships with several equipment and furniture manufacturers.

Chando graduated from Villanova University with a Bachelor of Science in Finance and is an active member of the Equipment Leasing and Finance Association.

Lorna Hernandez

Chief Human Resources Officer

Ricoh North America

Lorna Hernandez serves as Chief Human Resources Officer (CHRO) for Ricoh North America. Appointed to the role in August 2026, Hernandez leads the company's people strategy, organizational culture, talent development, and HR operations across the U.S. and Canada, helping to drive business performance through a high-performing and engaged workforce while guiding an award-winning HR team.

A global HR executive with more than 20 years of experience, Hernandez has built her career driving organizational change, leadership development, workforce planning, and talent strategies that enable sustainable business growth and operational excellence.

Prior to her appointment as CHRO, Hernandez was Vice President of Human Resources for Ricoh Latin America, where she oversaw HR operations and the overall employee experience for approximately 3,000 employees spread across 14 countries. As a trusted advisor to executive management, she transformed the HR function from a transactional organization into a strategic business partner aligned with growth objectives. She also proved vital to several high-profile acquisitions, successfully leading the integration of more than 900 employees while maintaining workforce engagement and business continuity.

An executive member of Ricoh’s Global Inclusion Council, Hernandez’s leadership and commitment to advancing diverse talent were recognized when she was named a 2021 Top Latino leader.

Hernandez has a Bachelor of Business Administration from the University of Puerto Rico and completed the Chief Human Resources Officer Program at the Wharton School of the University of Pennsylvania. She is fluent in English and Spanish, and conversational in Portuguese.

Kartik Rajan

Vice President, Digital Services & Delivery

Ricoh Canada Inc.

Kartik Rajan serves as Vice President, Digital Services & Delivery for Ricoh Canada Inc. Appointed to the role in April 2025, Rajan is responsible for driving services growth by expanding and refining Ricoh’s service offerings to align with customer and market needs. Along with developing strategic partnerships in the services space, he is also accountable for the Canadian Services Center of Excellence, focusing on streamlining sales engagement and providing technical solutions to support customers.

Most recently, Rajan was Vice President, IT & Communication Services for Ricoh Canada, a position he held since September 2022. In this role, Rajan led a team of innovative and passionate IT, service, and sales professionals focused on ensuring the successful design, delivery, and support of critical IT and communication solutions for customers. Dedicated to developing and delivering strategies in a highly competitive marketplace, his team successfully managed everything from technology consulting and assessments to IT security, procurement, support services, and leading-edge communication services.

Prior to this, Rajan was Senior Director, Services Delivery for Ricoh IT Services, where he created workflows, infrastructure, and a strong team to deliver sustainable operational best practices resulting in customer success.

A dynamic and analytical professional, Rajan is team-oriented with extensive experience providing strategic support and guidance in the IT space. Before joining Ricoh in 2021, Rajan held senior leadership roles in the telecommunications and IT industries. His background is broad-based, with more than 15 years of experience and expertise in digital platform operations, application support, and operations roles.

Rajan holds a bachelor's degree in computer science from the University of Western Ontario.