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IT Support Services 

On-demand IT that enables your business

 

The IT functions with the greatest potential for successfully reducing costs through outsourcing are help desk support, desktop support, network operations and data center operations.1

 
IT services technician

Your IT person or team is probably doing a lot of unnoticed work just to keep your IT infrastructure up and running. What if you could take those tasks off your IT team's plate and allow them to dedicate more time to strategic business initiatives?

 

Ricoh IT has services to address your ongoing IT user and system support needs. Our IT Support Services provide 24/7/365 support to your users and systems that keep your PCs, servers, networks and people up and running, minimizing downtime and maximizing productivity.

 

 

 

 

Rather than burdening your IT team with managing your IT infrastructure themselves, outsourcing or augmenting your support needs can provide tangible business value including:

  • Lowering your operational costs
  • Getting more control on your finances with predictable spending
  • Giving your IT team time to focus on new, strategic business opportunities
  • Reducing compliance risks and protection concerns
  • Decreasing unplanned downtime with proactive issue resolution
  • Increasing business continuity and productivity
  • Responding faster to changing business conditions
  • Enhancing security and reducing risks with regular hardware and software updates or maintenance
  • Scaling your services to customers, as needed, based on your business growth, goals and strategy 
 

Save employees time with proactive user support 

 

Get end-to-end user support aligned to your business needs

man working remote on laptop

With more and more businesses moving towards remote employees and utilizing mobile technology, you need to ensure your workers are connected no matter where they are. However, with an increase in mobile workers comes new security, privacy and usage challenges. With our IT User Support Services, we can proactively manage your infrastructure with real time alerts. At a predetermined, fixed cost that you can factor into your IT budget without any hidden costs or surprises, you can avail one or more of the following services:

  • Leverage 24/7/365 service desk support in English and French
  • Receive technical support remotely for all inquiries or onsite for hard-to-solve issues
  • Avail desktop, laptop, printer, network or application support
  • Utilize our on-going monitoring and maintenance of critical systems for security
  • Get automated status reports on any user support requests
  • Use our Priority Support Service to avoid support queues or wait times

We can completely map all your employee’s personal and business devices to ensure our support includes peripherals like home printers. You no longer need to spend additional time or money handling pesky helpdesk issues. We have the right experience, tools, and resources to help your employees stay productive from wherever they are.

 

Keep your business running without worrying about IT systems

 

Let the experts manage your IT systems, so you can run your business 

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Businesses today run on data, and if that data is not stored on properly maintained systems, it could bring your business to a halt. Ricoh IT Services provides a proactive approach to holistically managing your back-office IT systems like servers, storage and networks. Our system support services ensure that your networks and systems are patched, updated, and always protected to avoid downtime and unexpected outages.


We can manage, maintain, monitor and support any portion of your information technology infrastructure, or the entire IT function. Our system support services can cover your desktops, laptops, servers, handhelds, networks, storage, data backup, security and more. We'll work with you to create a plan to provide these services whether your equipment is at your location, hosted in our secured on-prem data centers or in a hybrid of both. We also offer hosted solutions in the cloud, so you can avoid capital-intensive equipment purchases, while leveraging enterprise class infrastructure on an as-needed basis.

Our focus is on keeping you up and running. We proactively manage your environment to prevent problems and quickly resolve them when they do occur, providing personal attention and giving you answers to questions that make you more productive. We'll help you discover these and other benefits through an IT system support services partnership that can include:

Software and hardware updates, and optimization of key components for your IT environment

  • Access to onsite technicians and 24/7/365 service desk support in English and French
  • Proactive maintenance and management of server functions such as disk space and backups
  • Constant polling of your environment for any possible signs of failure or performance degradation
  • Anti-spam & anti-virus/malware software patches and updates
  • Information on real-time performance metrics, service availability, key security vulnerabilities and useful inventory reporting.

From troubleshooting unexpected issues to supporting your long-term vision and growth, we’re always a step ahead of your needs. Turning technology into innovation. Turning vision into reality. This is Insightful IT.

 

See more on our services & solutions

  • IT Support Services

    Ricoh provides on-demand end-to-end IT Support Services aligned to your business needs. You can choose us to fully manage your IT department or augment the one you have. We are there for you 24/7 for 365 days a year. Get back to focusing on what you do best and leave IT to us!

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  • IT Procurement & Project Management

    Spend smarter. We partner with the most trusted technology brands on the market, ensuring great pricing and availability of devices, servers and other hardware that your business needs. In addition, our PMP-certified team can keep your project organized from beginning to end.

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  • Technology Consulting & Assessments

    Know the state of your IT. Get the data and comprehensive assessment you need to make informed decisions about your IT environment. Our team of virtual CIOs can create a customized plan that starts and ends with your business and prioritizes your business goals through technology alignment.

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1IT Outsourcing Statistics 2016/2017 Executive Summary, Computer Economics, http://www.computereconomics.com/temp/outsourcingstatistics.pdf