When Princeton, NJ-based Wong Fleming first started out, their IT needs were fairly simple. But as the law firm grew, so did their requirements. They contracted with a number of small outside vendors for support, but many would go out of business, deliver poor support, or find their capabilities inadequate for the firm’s growing needs. Even worse, worrying about the technology took valuable time away from practicing law.
Since we provided Wong Fleming with multifunction products (MFPs), we were also aware of their various IT issues and plans to move into a larger office space. Our sales rep put them in contact with Ricoh IT services to see what we could do to help.
During our initial assessment we found a number of issues, such as:
We then collaborated with their in-house IT coordinator to implement a two-phase plan. The first phase addressed their immediate needs and called for:
Founded in 1994, Wong Fleming, P.C. is now a national law firm with headquarters in Princeton, NJ and has more than 50 attorneys across 20 offices. This certified women- and minority-owned business’ mission is to further ongoing professional education, lifelong learning and promotion of diversity in the legal profession.
To reduce the amount of downtime during the aftermath of Hurricane Sandy, their Ricoh point person went above and beyond and personally drove the firm’s server to Wong Fleming’s Philadelphia office and helped move all computers within 24 hours. But, the most visible sign of our impact is that they’re spending less time worrying about IT issues and spending more on their practice and clients.