The synergies group within our customer’s organization — charged with improving operating efficiencies across its operating units and companies — thought the upcoming corporate relocation would be a good time to digitize many of the tax department’s documents. Doing so would:
As an added challenge, it was also tax season, so many of the approximately 170,000 documents still needed to be used during business hours. Since we had more than ten years of providing the customer with MFPs and print-related services, they approached us to see if we could help.
The digital files have simplified retention policy compliance, and also helped increase customer service by reducing document retrieval time. Next up for the customer is to repeat the scanning process with their other operating units and group companies.