ETS had an overgrown print fleet consisting of more than 900 devices — a mix of small desktop printers, medium-sized and larger units — that weren't being used to capacity. Yet they didn't have in-house resources to assess the print environment and procurement leaders were concerned that removing devices could negatively impact the company's established workflow.
The company also had growing concerns that the confidential information it handles could be left unattended at printers and MFPs if employees didn't retrieve output quickly. While there was tight security to access the multitude of buildings at its campus headquarters, there was no security built into its print devices.
When devices were down for service or toner replacement, they could be down for up to five days — seriously impeding workflow and employees' ability to do their jobs. And each department purchased its own consumables — and were reluctant to share because they had paid for them.
After the assessment of ETS' existing print fleet, we were able to eliminate more than 500 print devices that weren't being used to capacity — while maintaining ETS' workflow and productivity levels. Badge authentication at the devices has virtually eliminated unattended print output and led to $8,000 in monthly paper savings from previously abandoned prints. Before implementing our print output management program, ETS' print output was triple what it was after our solution went live. The program, in combination with the right-sized fleet, has also led to lowered electricity usage and supports ETS' green initiatives.
With our technology solutions and onsite resource managing the fleet at ETS, printing is now aligned with the needs of the company. And ETS' employees are no longer over-ordering print supplies — which has significantly lowered consumables costs.