Following a short onsite evaluation, we quickly implemented a custom end-to-end solution that fully automated payment processing for the courier. During roll-out, there were no business interruptions or delays. Soon, the courier was free to focus on improving customer satisfaction and thereby reduce call center overhead, no longer weighted down by the costs and lost time of directly handling physical cheques and deciphering cheque data.
Today, the courier additionally benefits from more robust reporting: records are accurately updated daily. All of the courier’s pertinent data is stored securely on Canadian soil in Ricoh’s secure, private PCI-compliant cloud environment. Ricoh Business Information Services Centres also have secret level clearance from CSIS to handle legal scanning.
As one of Canada’s leading couriers, this company provides best-in-class freight and parcel solutions across the nation. Its extensive transportation and logistics network, robust supporting infrastructure, and commitment to unsurpassed customer care create the backbone upon which its business, and its sterling reputation, has been built.