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Ricoh placed in the 2021 Gartner Magic Quadrant for Managed Workplace Services, North America

May 26, 2021


Recognition follows an abundance of recent industry accolades for company’s customized digital IT services that empower customers—no matter the location

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MISSISSAUGA, ON, May 26, 2021 – Ricoh USA, Inc., recently announced that Ricoh has been positioned in the 2021 Gartner Magic Quadrant report for Managed Workplace Services, North America for the first time. Gartner evaluates 20 vendors to enable sourcing, procurement and vendor management leaders to select the best provider for managed workplace services.

“We’re at an important juncture in the evolution of digital transformation and consumerization, and customers require the wherewithal to do business and move information in a much more automated, collaborative and secure manner than ever before—from any type of workspace and any location,” said Bob Lamendola, Vice President, Infrastructure and Engineering Services, Ricoh USA, Inc. “That all has to be done digitally with access to the right cloud-connected workflow software and proper cybersecurity measures in place. Ricoh’s strategic IT services portfolio addresses the need for cloud services and workflow tools that deliver the seamless execution and flexibility necessitated by the trend toward using ‘smart’ connected multifunction printers (MFPs) to accomplish critical business functions, so customers can stay focused on moving their business forward.”

Gartner defines managed workplace services (MWS) as a subset of the IT outsourcing (ITO) market. MWS includes traditional end-user outsourcing (EUO) as well as new digital workplace services to provide cloud-first, automated and integrated support to end users. MWS is centered on delivering a digital workplace experience to end users so that organizations can leverage their digital dexterity in the development of new digital business services. The goal is to boost employee engagement and agility through a more consumerized work environment, while optimizing costs.

Ricoh's advanced industry solutions in this area include a comprehensive portfolio of cloud offerings that support a personalized digital workplace by allowing customers to mix and match software applications to their immediate and evolving needs—providing the functionality and convenience they expect to fulfill their data management needs and advance their business.

For more information about Ricoh’s commitment to empower the digital workplace, click here, or follow the company on social media channels including Facebook, LinkedIn and Twitter.

About the Gartner Magic QuadrantsGartner Magic Quadrants offer visual snapshots, in-depth analyses and actionable advice that provide insight into a market’s direction, maturity and participants. Magic Quadrants compare vendors based on Gartner’s standard criteria and methodology. Each report comes with a Magic Quadrant graphic that depicts a market using a two-dimensional matrix that evaluates vendors based on their Completeness of Vision and Ability to Execute.

Gartner, Magic Quadrant report for Managed Workplace Services, North America, 24 February 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

| About Ricoh |

Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.

Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2023, Ricoh Group had worldwide sales of 2,134 billion yen (approx. 16.0 billion USD).

It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

For further information, please visit www.ricoh.com


© 2024 Ricoh USA, Inc. All rights reserved. All referenced product names are the trademarks of their respective companies.

| Media Contacts |

Ricoh USA, Inc.


Porter Novelli for Ricoh USA