Case Study: Leading Utility Company
About our customer
Slow employee laptop onboarding process
Hard to maintain accountability for IT assets and supplies
Access to necessary supplies was difficult for employees
Remote and hybrid work environments present difficulties for mail and parcel deliveries
With the uptick in remote and hybrid workers, IT resources were not only limited but IT supported six separate campuses from only one location, adding a degree of complexity. As such, the IT department struggled with quickly onboarding new employees with laptops and equipment, like power cords, keyboards, headsets, and other IT supplies. Often, it would take two weeks or longer to receive the items because IT was bogged down in processes, emails, tracking, answering ServiceNow inbound tickets, and the overall coordination of the supplies. The combination was time-consuming and it became apparent that these processes could be automated.
Similarly, employees who occasionally came into the office needed a central location to pick up their mail or packages. Ricoh was already ingrained in many aspects of managed services and technology solutions, so the utility company reached out to the Ricoh team for a solution.