Case Study: Madera County, CA

Upgrading technology to decrease costs. 

About County of Madera, CA

The County of Madera, CA, is located in the Central Valley and the Sierra Nevada north of Fresno county, CA. The government’s mission is to provide the area’s more than 152,000 residents with efficient, cost-effective service while creating new possibilities with partnerships through a diversified economy.

“Everyone appreciated the careful attention of the Ricoh team that helped our staff get the most out of the technology we now have.”

Darin McCandless

Assistant Chief Administrative Officer

Madera County


Our first step was to implement a multi-phase refresh of their printer fleet — replacing their aging, inefficient machines with Ricoh multifunction printers (MFPs) with networked scanning, printing and copying capabilities.

These machines would not only help to reduce operating and maintenance costs, but help ensure that county employees could spend more time helping constituents and less time on machine headaches.

To get them off on the right foot, we even conducted extensive training to reinforce low-cost, efficient printing best practices, such as duplex and black-and-white printing.

Next, to help the various departments share information better, we leveraged their new MFPs by installing scanning solutions that improved workflows while still integrating with their unique backend software.

Finally, we engaged one of our document processing facilities to convert and digitize their paper files within a short three-month time frame. Since our facility can handle a wide range of files, scanning even larger documents like 24” x 36" planning maps wasn’t a problem.


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