Ricoh Canada
Quocirca names Ricoh a Leader in its AI Vendor Landscape, 2025

Quocirca names Ricoh a Leader in its AI Vendor Landscape, 2025

“Ricoh is positioned as a Leader in Quocirca’s assessment of the AI Vendor Landscape in 2025. Ricoh has a good balance of AI enablement across MPS [Managed Print Services] and document workflow. This reflects a growing position in workflow software alongside its traditional areas of office equipment and IT services. It can offer rich, end-to-end print-to-document management capability.”

AI continues to evolve as a strategic tool. In its recent report, “AI Vendor Landscape, 2025: A review of AI-enabled solutions and services from print vendors,” Quocirca looked at “how print OEMs are embedding AI across their products and services.”

Key findings included:

  • “Leaders recognized in Quocirca’s AI Vendor Landscape 2025 demonstrate a commitment to a strategic approach, integrating AI across hardware, software, and services.”

  • “Sustainability is an increasingly important use case across the print lifecycle.”

  • “Predictive maintenance and support are still the prime use case for AI.”

  • “AI-driven IDP [Intelligent Document Processing], an important expansion area for print vendors, is gaining traction.”

View the vendor excerpt for details

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Highlights of Ricoh’s key AI offerings

We remain focused on the innovation and strategic application of AI and AI tools to support business processes. Here are a few snippets from the report.

  • “Managed Print Services: Print services. Ricoh uses AI within its print services operations to analyze print support and usage data and improve service delivery. It helps automate the management of print services and devices and all other Ricoh-managed workplace devices and IoT assets. Automated event handling and remediation processes are supported.”

  • “Managed Print Services: Ricoh’s IoT Command Center. This leverages AI and machine learning for real-time problem detection, resolution, and actionable insights from connected devices.”

  • “Security: AI capability is incorporated across Ricoh’s extensive cyber-security framework and services to monitor IT systems, analyze threats, and respond to cyberattacks. Ricoh has sovereign data center capability across multiple EMEA markets and provides data migration and application development to clients of all sizes. The Ricoh Digital Operations Centre (combined SOC & NOC) provides pan-EU capability for client services and solutions hosted in the cloud.”

  • “Document workflow: Deep Alignment. Ricoh developed this natural language processing technology, which aligns sentences and paragraphs of documents to identify overlaps and differences. It is built for document solutions such as contract alignment and leverages deep learning to understand the meaning of words and their contextual similarities.”

Learn more about Ricoh and AI

There’s a lot of talk about AI. For us, it’s not just a hot topic; AI drives innovation and how we can create better customer and employee experiences.

Interested in AI for print management or IDP?

About Quocirca

“Quocirca is a global market insight and research firm specializing in the convergence of print and digital technologies in the future workplace. Since 2006, Quocirca has played an influential role in advising clients on major shifts in the market. Our consulting and research are at the forefront of the rapidly evolving print services and solutions market, trusted by clients seeking new strategies to address disruptive technologies.”²

For the full report, visit Quorcirca

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