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Coronavirus (COVID-19) Update

 

March 25, 2020 

In these extraordinary times we are faced with a new reality. Our actions, decisions and responsibilities will be vital to protecting the health and safety of our employees, customers, partners, and communities.


At Ricoh, we are operating on facts and data as they become available. We are emphasizing the importance of following the guidelines and recommendations of the Canadian Government and World Health Organization (WHO) for reducing the spread of COVID-19. We have implemented a COVID-19 Task Force that meets daily to ensure we are prepared to act promptly and accurately to maintain our Business Continuity Plans (BCPs).


The provincial governments in Ontario, Quebec and Nova Scotia have issued orders to shut down all non-essential business in an effort to stop the spread of the coronavirus. In response, our internal COVID-19 Task Force has updated our Business Continuity Plans (BCPs) allowing us to prioritize safety while ensuring we are able to support our partners who provide these essential services, and the businesses who support them.

  • Mandating all employees to work from home wherever possible until further notice. This includes our Service Desks and Support Centers who are equipped with technology and able to provide exceptional service from their home offices.
  • Employees visiting customer and partner facilities have information about the basic steps to reduce spread, including hand washing and social distancing as referenced by the CDC.
  • Employees who become ill, or whose household members become ill with COVID-19 symptoms, have been mandated to stay home. We also have protocols in place for employees to self-quarantine if they or a household member has recently returned from any travel outside of Canada.
  • Instituted thorough sanitizing and disinfecting of our operating facilities on an ongoing basis.
  • Screening all visitors for COVID-19 risk.
  • Business travel (even domestic) has been eliminated, except for business-critical customer service.

Based on our current and incoming inventory levels of products and supplies, we do not anticipate significant disruptions to supply chain in the short-term. We are working with our manufacturing division and suppliers to minimize any potential delays over the coming months.

 

For your office and production equipment, Ricoh devices are similar to other electronic devices found in your office. We recommend cleaning the outside covers with a non-static lint free cloth. A disinfectant can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components. If using an aerosol, move away from the device and only spray on the cloth.

 

Our Managed Services sites have individual BCPs that include pandemic preparation and response for short and long-term disruptions. If you have questions, contact your Ricoh representative and ask for your site-specific BCP. Our Ricoh Managed Services has the Field Service Representative program which is designed to minimize disruptions by providing trained and qualified Ricoh personnel to help seamlessly manage unplanned personnel absences.

 

As our customers adapt to remote working, many have reach out to us for electronic payment options. To set up EFT or wire payments click here

 

Rest assured that Ricoh is focused on providing the high-quality technology and service you expect in a safe manner. We encourage you to visit ricoh.ca or MyRicoh.ca for the most up-to-date information. Click here for frequently asked questions. If you wish to receive email communications from Ricoh, you can subscribe here.

 

Ricoh is committed to supporting your business challenges and business continuity. Click to learn more

 


From all of us at Ricoh, we wish you good health.


Glenn Laverty           
President & CEO, Ricoh Canada   

Mike Fast

Chief Operations Officer, Ricoh Canada