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Knowledge Base

Ricoh's Technology Solution Center Provides answers to frequently asked questions about Ricoh Products. This area will also allow you to send email to Ricoh regarding product operation and software support.

Knowledge Base

Advanced Solutions Group

(ASG) is a service Ricoh offers that solves the connectivity challenges facing your organization. We create efficiencies by ensuring the harmonious flow of information throughout your entire enterprise. Our customer-centric approach inspires the confidence that your connectivity solution is the right one. An investment in Ricoh’s ASG services is an investment in peace of mind.

Ricoh Document Management

(RDM) is an all-in-one digital off-site print service that manages the complete life cycle of a Web-enabled published document. We create a seamless interface between your network and ours for 24/7 on-demand ordering, editing and printing. High volume offset printing or Web printing jobs are outsourced, saving you time and money and preventing workflow bottlenecks.

Ricoh Document Management

Ricoh Document Software

Ricoh Document Software is a content management and Web publishing system that enables businesses to rapidly deploy Websites and then automate the content contribution, editing and management processes for them. Every content contributor across the enterprise has the ability to publish content to the Web from common desktop applications.Webmaster bottlenecks are eliminated and the cost of building and managing Websites is dramatically lowered.

Customer Satisfaction

Customer satisfaction is our number one priority at Ricoh.We utilize a nationwide network of dealer partners and a Ricoh sales force to support the marketing of our full product line. Hundreds of Ricoh-trained technicians respond promptly to customer calls nationwide. Help desks are in place to address your application and software issues, and supplies are conveniently ordered by phone or on-line. Customers with mission-critical applications are offered premium service options to ensure uninterrupted workflow and productivity.

Customer Satisfaction Survey

Network Services

With Ricoh, you are always dealing with an integrated team. From the analysts and solution engineers who assess your initial requirements to the service and operations teams that provide day-to-day support. Network Services provides customers with access to industry-certified IT engineers that provide expert network monitoring, remote maintenance, IT asset maintenance with break-fix services 24x7.

Network Services