February 8, 2001
Contact:
Dan Newman
Communications Manager
Ricoh Canada
905.795.5788
dnewman@ricoh.ca
Ricoh Partners with Leading E-business Solutions
Provider to Redefine Customer Support.
Toronto, – Ricoh Canada Inc. today announced that leading
e-business solutions experts Grey Matter Solutions Inc. will provide
engineering support to Ricoh’s Web-based content management
software customers. Grey Matter Solutions Inc. is a full-service,
value-added provider of high end e-business solutions, helping
companies translate their objectives into dynamic business processes
that are responsive to the rapid pace of change and growth.
“We chose Grey Matter first and foremost because of their
track record. They have proved time and again that their focus
is on the individual needs of the client,” explains Ricoh
senior vice president, Glenn Laverty. “Grey Matter’s
business philosophy is a natural extension of Ricoh’s – neither
of us has a “one solution fits all” mindset. We both
understand the value of listening to the customer and finding the
unique solution that meets their individual requirements. Our customers
have always received superb pre and post sales support services.
Grey Matter will allow us to enhance the services that our customers
have come to expect.”
Ricoh will be utilizing Grey Matter’s expertise specifically
in the application of the powerful XpedioTM Content Management
system – a complete software platform for deploying and managing
business-critical enterprise Web sites and applications.
Some of the solutions that will be possible through Grey Matter
are:
- configuring Xpedio to drive content to an existing Extranet,
Intranet or Web site;
- configuring Xpedio to publish XML catalogs to online marketplaces;
- adding e-commerce and reporting to Xpedio Web sites.
Ricoh Canada Inc. continues to infiltrate the Web-based content
management market with products that enable rapid return on investment
and low cost of ownership. “Grey Matter will offer Ricoh
customers “turn key” document and content management
solutions by extending Xpedio’s out of the box functionality,” says
Grey Matter senior e-business architect, Shawn Collins. “Our
experience providing Web-based enterprise solutions combined with
Ricoh’s expertise in document management technologies will
allow more flexible solutions that deliver even greater value to
the customer.” This strategic alliance will allow Ricoh to
integrate document management solutions with the client’s
existing front and back end applications, without duplicating processes
or compromising functionality.
For additional information about Ricoh or the Xpedio suite of
Web-based content management products visit: www.ricoh.ca.
Ricoh Canada Inc. is a leading international
provider of the highest quality document and imaging solutions
for the 21st century workplace.
Ricoh Canada Inc. Yonge Corporate Centre
4100 Yonge Street, Suite 600
Toronto, Ontario M2P 2B5
T: 416.218.8200 F: 416.218.8267
www.ricoh.ca
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