Ricoh's Technology Solution Center Provides answers to frequently asked questions about Ricoh Products. This area will also allow you to send email to Ricoh regarding product operation and software support.
At Ricoh, we understand that running a business is not easy. The last thing you want is for your support resources to stop functioning. We have built our After Sale Services program to ensure your Ricoh products will never inhibit daily workflow at your company.
After Sales Support
(RDM) is an all-in-one digital off-site print service that manages the complete life cycle of a Web-enabled published document. We create a seamless interface between your network and ours for 24/7 on-demand ordering, editing and printing. High volume offset printing or Web printing jobs are outsourced, saving you time and money and preventing workflow bottlenecks.
Ricoh Canada is committed to addressing any issues that you may encounter with our products, solutions and services. Search and contact all of Ricoh's technical help and information sources.
Customer satisfaction is our number one priority at Ricoh.We utilize a nationwide network of dealer partners and a Ricoh sales force to support the marketing of our full product line. Hundreds of Ricoh-trained technicians respond promptly to customer calls nationwide. Help desks are in place to address your application and software issues, and supplies are conveniently ordered by phone or on-line. Customers with mission-critical applications are offered premium service options to ensure uninterrupted workflow and productivity.
Customer Satisfaction Survey
With Ricoh, you are always dealing with an integrated team. From the analysts and solution engineers who assess your initial requirements to the service and operations teams that provide day-to-day support. Network Services provides customers with access to industry-certified IT engineers that provide expert network monitoring, remote maintenance, IT asset maintenance with break-fix services 24x7.
Ricoh offers a variety of useful resources to aid you in utilizing your Ricoh device to it’s full capability.
At Ricoh Canada, we continue to make enhancements to better meet the business needs of our customers and improve the customer experience. The new myricoh.ca portal provides our customers with direct access to view a wealth of information surrounding their Ricoh account.
Unprecedented level of development tools, resources, sample code and support for commercial developers.