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  • Privacy Statement.

    Ricoh Canada Inc (“Ricoh”) and its affiliates are committed to respecting and protecting your privacy. We've structured our web sites so that, in general, you can visit RICOH on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with RICOH.

    This statement regarding the privacy of the personally identifiable information you provide online covers the five foundation principles of fair information: Awareness, Choice, Accuracy & Access, Security, and Oversight.

    Awareness

    RICOH provides this Online Privacy Statement to make you aware of our privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage at Ricoh.ca.

    What we collect

    On some RICOH web sites, you can order products or services, make requests, and register to receive materials. The types of personal information collected at these pages are name, contact and billing information and transaction information.

    In order to tailor our subsequent communications to you and continuously improve our products and services (including registration), we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and more detailed contact preferences.

    How we use it

    RICOH uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web sites for you.

    From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such direct marketing or market research contact. We will also follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

    Who we share it with

    RICOH will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other RICOH entities and/or business partners who are acting on our behalf for the uses described in "how we use it". Such RICOH entities and/or business partners, including those in the United States and/or any other countries, are governed by similar privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

    Data collected online may also be combined with information you provide when you register your ownership of Ricoh products.

    Children’s Privacy Protection

    Ricoh products and services are not intended for nor directed at children. Ricoh takes special care to protect the privacy needs of children under the age of 13 and encourages parents to be an active participant n their child’s online activities and interests. We abide by the Children’s Online Privacy Protection Act (COPPA) requirements. The vast majority of Ricoh web pages do not target and are not intended for children. Ricoh web sites that do not target children will not knowingly collect data from them. If we discover personal data from a child through an adult oriented site, we will eliminate that data.

    Choice

    RICOH will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honor such requests. Local country laws and policies are applied where they differ from those in Canada.

    Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy. For example, as part of Ricoh’s commitment to offering you choice, we may enable you to make online purchases directly from us or through our resellers. When you choose our resellers, we inform you that your registration and shopping basket data is being transferred to the reseller you selected. This notice is important because when you choose to make online purchases through our resellers, use of your registration and shopping basket data by the reseller is then governed by their privacy policy.

    Accuracy & Access

    RICOH strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information at the RICOH site where it was submitted. Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the RICOH site. RICOH has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, RICOH does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

    Security

    RICOH is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    How RICOH uses cookies

    RICOH does not use traffic log cookies on its web site.