• Protecting the Earth's Resources
    • Toner Bottle and Cartridge Recycling

      Ricoh Canada’s commitment to Environmental Sustainability also extends to recycling used Ricoh toner bottles and cartridges.

      We encourage our customers to participate in toner cartridge recycling by providing a range of options to assist you in returning your empty consumables – free of charge. These options are:

      • #1. For Small Amounts of Recyclables (1-2 toner cartridges / bottles per week): Place the empty Toner Bottles or cartridges in the box that the full replacement toner bottles or cartridges came in. Wait until the box is full to send it - please don't send partially empty boxes. Then simply download the postage paid label and affix it to the box of empty toner consumables. Hand the box to your Canada Post carrier or drop it off at the Post Office with your regular mail. 

        Important shipping instructions:

        Please do not photocopy this label - it has a unique barcode attached to it and is good for only one parcel return item. If you require a second label, simply click "general label" again for a new label.

        It is also important that you enter your company name and address on the return label so that we can track your returns for any sustainability reporting requirements your organization may have.

        If you are located in Atlantic Canada, Quebec or Ontario, Select EAST in the dropdown below.

        If you are located in Manitoba, Saskatchewan, Alberta, British Columbia, NWT, Nunavut or the Yukon, Select WEST in the drop down below.

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      • #2. For Larger Amounts of Recyclables (3+Toner Bottles / cartridges per week)
        If your company produces a higher than average volume of used Ricoh consumables, Ricoh can provide a Ricoh Toner Box. Simply call 1-800-267-9469 or email:
        canadasupplies@ricoh.ca and request a Ricoh toner box part # TNRRTNBOX. 

        The dimensions of the boxes are: Length - 36", Width - 29", Depth - 10". 

        They can hold approximately 40-50 empty toner cartridges.

      Once this box is filled, simply fill out the On-Line Courier Label below, print label, affix it to the toner box and call Purolator to pick up your batch of used consumables. (Please do not copy this label for future returns - each one has a specific pin number associated with it).

      Online Courier Label

      If you cannot mail the containers fill in your details on the online courier label creator below.

      The destination information has been pre-populated for your convenience. When you are ready to ship, print the courier label, affix it to your box and call 1 888 744 7123 for prepaid courier pickup.

      If you are located in Atlantic Canada, Quebec or Ontario, Select EAST in the 'Ricoh Address' dropdown below.

      If you are located in Manitoba, Saskatchewan, Alberta, British Columbia, NWT, Nunavut or the Yukon, Select WEST in the 'Ricoh Address' drop-down below.

      Please do not photocopy this label - it has a unique barcode attached to it and is good for only one parcel return item. If you require a second label, simply click "general label" again for a new label.

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      : * Estimated weight of a full Toner Return Box of empties = 7 pds
      Please enter numerical value only. System will not recognize words such as lbs, pds or pounds.
      • #3. For Very Large Amounts of Recyclables

        If your company produces an extremely high volume of used consumables, Ricoh can provide your company with a Gaylord shipping container should space permit.

        • Gaylords are the size of a standard shipping pallet: 48" x 40” x 36”.
        • You can receive a container by calling or emailing our Supplies department as described above and asking for a Gaylord Container (product code: Empty Box).
        • Once this container is filled, download the attached Bill of Lading, affix it to the container and call Purolator for pick up.
        • To download the shipping container label for Manitoba, Saskatchewan, Alberta, British Columbia, NWT, Nunavut or the Yukon, click here.
        • To download the shipping container label for Atlantic Canada, Quebec or Ontario, click here.